Subway

Avis

• SS

  Sreejith Sahadevan

  5 days ago
  1.0
  The store was open. Waited for 15 minutes and when he was finally here the employee was rude and he tried to overcharge me as well.
• KS

  Kahlon Sukh

  Sep 15, 2026
  1.0
  I had a very disappointing experience at this Subway location. I want to mention that this was not my first visit. I have been here many times before, and my experiences were always very good, with staff normally being polite and understanding. This time, however, my experience was completely different. I went there with my wife and our 5-month-old baby, and wanted to order the Veggie Patty sub, which we regularly get. There was no sign saying it was unavailable and I wasn’t informed before he started. When I found out they were out, I asked for a moment to check with my wife, who was seated with our baby. He appeared irritated, which I didn’t understand. I asked, “Why are you getting irritated? Is it my fault that the Veggie Patty is unavailable?” He said I should have confirmed first. I asked, “So should I apologize to you?” and he said, “Yes you have to apologize to me.” Even though I didn’t think I had done anything wrong, I still said sorry several times just to calm things down. As a customer, I was being asked to apologize simply because an item was not available. I then ordered one 6-inch vegetarian sub and three 6-inch chicken subs. I politely asked him to mark which one was vegetarian so we could easily identify it, but he refused. When I asked for his name to give feedback, he also refused to provide it. There was another female staff member who was very polite and tried to calm the situation, and I appreciated her professionalism. What made me especially uncomfortable was seeing this employee smile and speak politely with other customers, while his behavior toward me was very different. I wear a turban, and the difference in treatment made me feel singled out. Even though we come from the same country, I still felt that way. I cannot know his intention, and I don’t want to make accusations without knowing, but that’s how it felt. I also work in food service, so I understand that sometimes items are out of stock. Normally, a simple apology and a suggested alternative is enough. There was no reason for this to become so unpleasant. I’ve had good experiences here before, and I’m sharing this in the hope that it helps improve customer service going forward
• GJ

  ginny juneja

  Sep 10, 2026
  1.0
  I had a very disappointing experience at this Subway on September 10 at approximately 9:14 p.m., and I feel it is important to share what happened so management can address it. I ordered a Veggie Power Bowl. While preparing my order, the employee used her hand to portion the rice. I politely asked where the portioning spoon/cup was, and she responded that she was closing and had already put everything away. I explained that I simply wanted to receive the correct portion that I was paying for—not more and not less. She then told me that her hands were bigger than the portion cup. I found this response inappropriate and concerning, especially when customers are paying for a specific serving size. I continued with my order and asked for lettuce, which is a basic ingredient I expected in a veggie bowl. I was told that they did not have lettuce because all of it had been sent back to the supplier due to quality issues. What made this particularly confusing was that I had purchased the same Power Bowl from this location earlier that morning. The employee was not wearing a name tag. When I asked for her first name because I wanted to document the experience properly, she responded in an aggressive and dismissive manner, essentially telling me to complain about her and do whatever I wanted. Throughout the interaction, I remained calm and respectful. At one point, she also suggested that I was harassing her because she is Black. I found that accusation extremely upsetting, as I was simply trying to place and receive the order I had paid for. I was especially disappointed because I had been working for approximately 12 hours and was simply trying to get something to eat. The restaurant appeared to be preparing to close even though it was only around 9:14 p.m., and the drive-thru appeared to be unavailable despite the sign still being on. I understand that employees may have legitimate reasons for closing down certain stations or running out of ingredients, and I understand that mistakes can happen. However, customers should still be treated respectfully and provided with accurate information and the service they are paying for. I hope management reviews what happened, including the store's closing procedures, food availability, portioning practices, customer-service standards, and whether employees are properly wearing name tags. This was one of the worst customer-service experiences I have had at a Subway. I am sharing this review because I would not want another customer to experience the same treatment. I hope management takes the feedback seriously and ensures that customers are treated with professionalism and respect.
• CJ

  Chris J

  Sep 5, 2026
  1.0
  YHZ Subway, not recommended. I thought that the amount of meat and cheese was standardized, but the tiny shaved pieces of turkey on my $9, 6" sub makes me wonder if Subway is cutting back to the point of being a waste of money. Its a newish location looks pretty, but I wont be back.
• BV

  Brant Villetard

  Sep 5, 2026
  1.0
  I hit a lot of Subways in my my line of work, this one is easily, without a doubt, indisputably the worst Subway I’ve ever been to. Ordered a Ham and Turkey and I think the guy was new, because I got a shaved slice of each. Then I asked for Mayo and sub sauce and the guy but on enough mayo to drown a horse. Disgusting! Clincher was , that’ll be $9 something please! For a 6”!!! Enough. Done with Subway!