PK
Prachi Kahlon
Aug 5, 2026
I would have given 0 stars if that were an option. This was one of the worst experiences I've had at Taco Bell.
Our order was completely wrong. We ordered nachos and fries, but when we got home, we found that the container had only fries with none of the nacho toppings. We also ordered a burrito with sauce added inside, but instead of putting the sauce in the burrito, they gave us the sauce on the side.
What made the experience even more frustrating was that while we were placing our order at the kiosk, one of the staff members came over to us. They never told us they were out of onions, even though we paid an extra $2 to add them. Only after we had already placed and paid for the order did they tell us they didn't have any onions.
Since they didn't have onions, I asked if they could give me chicken on the side instead. They agreed and gave me a small separate container of chicken, but it was just plain, boiled chicken with no seasoning or flavor. It was so unappetizing that I ended up throwing the entire container in the trash without eating it. If you're offering a substitution, it should be something that's actually enjoyable and comparable to what the customer paid for.
If an item isn't available, it should be marked as unavailable on the ordering system before customers pay for it. Customers shouldn't have to find out after they've already been charged.
I almost never leave negative reviews—in fact, this is the first time I've felt the need to write one. We spent over $30+, and it was not worth it at all. Between the incorrect order, and the disappointing food quality, this visit was a complete letdown. I hope Taco Bell improves its service so other customers don't have the same experience.