Subway

Avis

• LG

  Lise Gaudet

  5 days ago
  1.0
  She asked it we had pick up or if we were ordering. We said ordering. I get it. Only person working. But she made the two people ahead of us. Shd had orders to make from online. Proceeded to make them. Then started my sandwich. She stopped and started doing the online orders. At this point ive waited in line forever. We just left.
• JS

  john smith

  Aug 9, 2026
  1.0
  Staff is rude and disrespectful I asked for a pizza sub and a kids meal they told me they don’t do kids meals anymore? Put sauce on my sub without asking me then was rude and argumentative when i asked them to change it. They don’t understand customer service period! Rude people
• ZD

  Zahid Dossa

  Aug 5, 2026
  5.0
  ​This Horseshoe Bay location is easily one of the best Subway stores around! Every time I visit, the staff is welcoming, attentive, and service is always served with a genuine smile. It makes grabbing a quick meal before or after catching the ferry such a seamless, pleasant experience. The ingredients are always fresh, the sandwich line moves fast even when it's busy, and the store is kept clean. Highly recommend stopping by if you're in West Vancouver!
• JD

  Jimmy D

  Jul 31, 2026
  1.0
  Girl on counter had zero cutomer service skills(31st Aug, morning ).Behaves as if she is forced to work.Was disrespectful. Owners pls teach her some manners before she ruiens yr business.
• JJ

  Jimmy

  Jul 16, 2026
  1.0
  I created this order online at 5:37 PM on July 15, 2026 soon after creating the order that I realize that this is the wrong location which I order in the past and I called the store immediately at 5:40 PM and these guys told me over the phone that yes they’re gonna cancel the order in 25 minutes because we are very busy and I have no problem, but I forgot to ask the name of the person working so I called them back again. She pick up the phone leave Phone aside and never answer and guess what I called so many times in the screenshot they never answer my call and when I talk to the owner, Shahnaz, he was telling that they already created the order and I told them that’s a lie because I call it in a few seconds, and that cannot be prepared in three minutes not only this he told me don’t tell me how to run the business and I’m not but someone has to take the employee’s responsibility. He told me next day I cannot reimburse, which is fine, but whatever action has to be taken yesterday. It should be taken yesterday and he did not even apologize for his employee action. Seems like even the owner is so arrogant. Yes I have created the voice recording all my calls which I will let Subway® headquarters to pursue the complaint. Why app did not confirm the location before ordering it. It’s not just employee fault. It is also Subway® fault too and mine as well that if I’m hungry, my brain is not working properly. Which I don’t care if I get refund or not, but employee has a responsibility and owner should take care of it. That’s the lesson I want to give these owner