Very disappointing experience at this Five Guys location. The staff were extremely rude, slow, and seemed to have very little understanding of how to treat customers properly. There was no sense of professionalism or basic customer service.
The attitude and communication were unacceptable, and even a simple order took far too long. Management seriously needs to improve staff training and customer service. I expected much better from Five Guys.
DM
Damien Monroe
Sep 22, 2026
Disappointing experience with the BOGO promotion at the Park Royal location on Friday night. My partner and I drove from North Vancouver specifically for their BOGO offer, downloaded the app, and created an account, as required for pickup, only to find out mobile ordering wasn’t available at this location. We then waited in a long line only to find out the promotion couldn’t be used in person either.
If a location isn’t participating, that should be made clear before customers make the trip. It felt like mobile ordering was turned off to avoid the promotion. I’ve always liked Five Guys, which made this especially frustrating. I hope head office looks into what happened I will definitely not be returning to this location.
Possibly the most disgusting food establishment I have ever set foot in. The amount of garbage, peanut shells, and grease on the floors makes you feel like you are in an impoverished third world country. Not a single employee performed any sort of hand hygiene the entire 25 minutes I was waiting for my order.
One of the most disgusting fast food restaurants I have eaten in… and I’m even comparing to mc Donald’s on Granville street. This place needs sorting out as it’s the same every time I come. Shame as the food is good. Lighting is also bad vibes
EM
Ella Mendes
Sep 10, 2026
Food is decent I guess but be mindful it’s not quick. The few times I’ve ordered from here it’s taken AT least 15 minutes which is fine when you have the time but I don’t recommend it when you’re on a 30 minute lunch break, (which I may or may not have done). Staff are nice though and the dining area is clean.