I had a very disappointing experience at this Subway location. I went in around 9:15 PM to dine in, even though the store was scheduled to close at 10:00 PM. The female sandwich maker was quite rude and treated me in a very unwelcoming way. She initially told me that I could not dine in and then said I could stay but would have to leave within few mins. What made the situation even more uncomfortable was that she had a friend with her who, as far as I could tell, he was not an employee, and she allowed him to stay inside the store while telling me that I could not dine in. I am also a female customer, so I found the way I was treated particularly confusing and unwelcoming. When I asked to use the washroom, she gave me the code for the men’s washroom, which was another unpleasant part of the experience. Unfortunately, the sandwich itself was not made very well either. Overall experience was very disappointing. Customers should be welcomed especially when the store is still open.
The staff is so nice and patient when preparing the order. It's good to grab a quick lunch here.
FP
Fernanda Petour
Sep 18, 2026
Great Subway! There’s no wait and the staff is really friendly 🥰 I work close to it and me and my coworkers love it!
HP
HYESOO PARK
Sep 13, 2026
I don’t know her name, but she was an Indian female staff member working on September 13, 2026, around 12 PM.
I ordered online around 11:50, and it said “pick up by 12:05,” so I went into the store at 11:55. There was nobody there—no staff and no customers. After a couple of minutes, the Indian staff member came out and started making our subs. So far, okay. It could be later than 12:05, and that was totally fine.
After our subs were toasted and she brought them out, one man with two kids came in, and she took their order while my subs were still sitting on the counter. She kept moving ours left and right while making their order. Why couldn’t you just finish our order and pack it for us?
After all of their order was done, including changing sauces, the app said “pick up by 12:30.” Lol, still funny.
I tried to wait before complaining because I didn’t want the customer with two kids to feel bad. After they left, I went to her and complained. She said they should do offline orders even if there are online orders, and that I should have let her know I was there.
Come on. When I walked into the store, she wasn’t even making our order, and she didn’t greet me or ask me anything. We were the only customers waiting in the store. So what exactly was I supposed to do—interrupt her and tell her that I was there? I had no reason to think she didn’t know about our online order.
And when the new customer came in and started ordering, why would I have to step in and remind her about my order when my subs were already sitting right in front of her on the counter? I didn’t know she was going to suddenly stop making our subs when it would have taken less than a minute to finish and pack them.
Be rational. Nothing can explain the staff member’s service except that it was rude and horrible.
Eventually, we got our subs after almost 30 minutes. This was the first time I have had to wait this long at a store when there wasn’t even another customer there before we arrived.
What made it worse was that there was no apology or any attempt to acknowledge the inconvenience.
Of course the subs? Cold and the worst Subway in my life.
Very odd interaction with the employee, which leads me to suspect something.
When I got into the store around 7:50 tonight, there was no one up front. Which is understandable if you need to do closing tasks, and I could hear guys in the back. After a minute or so, one guy hurries out and looks very flustered. I didn’t pay much attention to his behaviour until after he asked what sandwich I wanted while he put on his gloves and being very tired, I zoned out while he did so. He then said “why are you watching my hands? Is something wrong with you?” I considered just walking out the door then and there, but I said “I wasn’t. Are you sure you are okay? You seem like you’re not all here, like your head is another place?” Afterwards, he asked my order again and then purposefully started putting the wrong cheese and ingredients on before I corrected him.
Either he was high while working, in a bad head space, or doing something in the BOH that he shouldn’t be and making him nervous. But regardless, it was very strange and I doubt I’ll come back if he’s serving customers again.