SP
Simran Pandhi
Sep 22, 2026
I went to this Subway today to pick up my online order. A staff member named Jasleen was working. She was super rude and didn't even reply when I said hi. I asked to use the washroom, but she refused for no clear reason. While waiting for our food, we sat down, and after receiving our order, I asked for a bag and some napkins. She gave me a very rude look. If you don't want to work, why be in customer service? You should at least have a polite attitude. On top of the awful service, the food was terrible—the sub bread was hard and stinky. I do not recommend this location; the service and food quality are very poor.
PV
Pendu Vibes
Sep 21, 2026
Today I visited subway. Staff is polite and respectful especially navi. Please visit this subway
JS
Jashan Singh
Sep 21, 2026
I recently visited the Subway near Stadium–Chinatown in Vancouver and was disappointed with my customer service experience.
At the end of my order, I asked if they had a spicy sauce because I wanted to add it to my sandwich. The employee responded in a rude and dismissive way, saying that “spicy is onion, not sauce.” I understand that misunderstandings can happen, but I felt the way he spoke to me was unnecessarily rough.
I also work in the restaurant industry at Denny’s, so I understand the importance of treating customers with patience and respect, even during busy periods.
The food itself was fine, but the interaction left me disappointed. I hope management can remind staff about the importance of professional and respectful communication with customers.
I’m extremely disappointed with my recent experiences at this location. I came in to purchase two footlongs and asked to use the washroom, but a staff member named Khushi told me that the washroom is not available for customers.
This has now happened three times this week. I work downtown and have regularly visited this location in the past, and I have never experienced an issue with washroom access before. However, recently, customers have repeatedly been told that the washroom is for staff use only.
I understand that businesses may have certain policies regarding washroom use, but the way this is currently being handled feels unnecessarily strict and unwelcoming, especially for regular customers who are making purchases.
Unfortunately, because of these repeated experiences, I will no longer be spending my money at this location. I hope management reviews this situation and provides clear and consistent guidance to staff on how to handle customer washroom requests professionall
MA
Mahdi Alikhasi
Aug 30, 2026
The food and service were actually good, but I am leaving a one-star review purely as a protest against the management of this branch.
Because it's so close to Rogers Arena and BC Place, this location gets absolutely slammed after late-night concerts and events. Yet, during a late-night shift, I saw that there was only one girl working all by herself.
Honestly, I consider this pure labor abuse. There should be an absolute minimum of two staff members on duty. Not just to ease the crushing workload, but for basic safety in that area at night.
The manager seriously needs to reflect on these unacceptable scheduling practices