Subway

Avis

• GG

  Gary GnU

  2 days ago
  1.0
  Extremely disappointing — particularly from the owners of a food-service business. The washroom at this location has now been inaccessible for more than 24 hours because, according to the explanation provided, the key was lost. I was told there was only one key. This isn’t simply an inconvenience. This is a restaurant operating under a major international franchise, and maintaining basic sanitary facilities is part of operating a food-service establishment. What makes this particularly difficult to understand is how easily the problem could have been addressed. There is a Canadian Tire less than five minutes away. A replacement lockset is inexpensive, and replacing or removing a basic door lock is not an extraordinary repair. Losing the only key is an accident. Allowing the restaurant’s only washroom to remain inaccessible into the following day demonstrates an astonishing lack of urgency over something as fundamental as sanitation. More concerning was what I personally observed behind the counter. A man working there identified himself to me as one of the co-owners. While I was present, I observed him moving through multiple tasks: entering and working in the restaurant, operating equipment, opening and closing ovens and touching equipment and other surfaces, and then handling food. I observed him handling different food groups, including vegetables and animal products. During this sequence of activities, I did not observe him wash his hands between handling the equipment and surfaces and subsequently handling food, nor between the different food-handling activities. That is not a minor detail in a food-service establishment. British Columbia’s Food Premises Regulation, s.21(3) requires an operator to ensure employees “wash their hands as often as necessary to prevent the contamination of food.” The regulation also requires food to be protected from contamination and handled, prepared and served in a sanitary manner. What makes this particularly concerning is that the individual identified himself as a co-owner. These are not standards that should require reminding at the ownership level. Owning a franchise is a choice. Operating under the Subway name comes with a responsibility to maintain appropriate health, sanitation and operational standards. Nobody forced the owners to operate a restaurant. If you choose to operate a food-service business, maintaining basic sanitation—including proper food-handling practices and an accessible, functioning washroom—is part of that responsibility. A lost bathroom key is an accident. Having only one key and allowing the restaurant’s only washroom to remain inaccessible for more than a day when such a basic problem could have been rectified quickly is a management failure. Combined with the food-handling practices I personally observed, this leaves me seriously concerned about the level of attention being given to sanitation and basic operational standards at this location. Customers should be able to expect considerably better from a Subway franchise in Vancouver.
• TJ

  Talal Jarrah

  Sep 23, 2026
  5.0
  Edit: I changed my review to a Five-star because the wonderful employee known as "Jass" with the Glasses who also works at Subway Granville St. was courteous & professional with his conduct & manners. I got to know "Jass" back in 2021 when Subway Cambie St. was still around & it was a pleasure to see him again here on Marine Drive Subway 🙏
• JJ

  Jonah janzen

  Sep 22, 2026
  1.0
  Only good thing about this place is it’s open 24/7 The workers add toppings like it’s coming out of their pay check. Really disappointed.
• AN

  Amandeep Nijjar

  Sep 10, 2026
  1.0
  We went into this subway a few minutes ago and left as the server was extremely rude and arrogant. I went to order and she gave extremely rude and passive aggressive comments and gestures with a discriminatory undertone to myself who wanted to order and my cousin who was picking up an order so I left without ordering by stating how rude she was being. I will not return to this particular branch. Train your staff to be polite and patient. I have never in my life experienced such rude customer service. I do not recommend this branch as a result. I hope the server is reprimanded for the extremely bad customer service given.
• SS

  Shehnaz Shehnaz

  Sep 9, 2026
  1.0
  The food was good, but unfortunately the staff service was not. The employee named Jas was very rude and disrespectful toward me. I was disappointed with the way I was treated. I hope you can look into this issue and improve the customer service at this location.