Subway

Avis

• BW

  Bryan Wong

  1 day ago
  1.0
  bad service, cold food, rude workers
• IP

  Ivan Joe Pelaez

  Sep 13, 2026
  1.0
  Very disappointing experience with this Subway branch. Jaqpal was the staff member who served us, and unfortunately, she appeared very unhappy with what she was doing. This morning, we decided to buy Subway sandwiches for lunch. On our way home, the nearest location we could easily drive to was the Subway at Nanaimo and Kingsway. When we entered the store, no one was at the counter. We assumed the staff was busy inside, which was completely understandable, as we were also still deciding what to order. Admittedly, it took us a while to decide what we wanted. When the staff member eventually came out, we still hadn’t decided. Unfortunately, she did not seem very welcoming or friendly. There were no other customers in the store, yet she appeared to be in a hurry. She spoke very quietly, and we could barely understand what she was saying because of her low voice and lack of energy. At one point, she even smirked, which felt disrespectful and insulting to us as customers. We also felt there was very little customer service. There were no suggestions or recommendations when we were trying to decide what to order. When we asked, “What’s your best sauce?” the response was simply, “Mayo.” The staff member’s name was Jaqpal. I honestly feel that some basic customer service training would be helpful. We understand that everyone can have a difficult day or may be dealing with something personally, and we don’t know what she was going through. However, even a small smile, a little enthusiasm, or simply making the customer feel welcomed can make a big difference. We were very disappointed with the experience. I hope the management team can take this as an opportunity to remind all staff about the importance of customer service and being mindful of how customers are treated. We still enjoy Subway, but we hope our next visit will be a much better experience.
• BD

  blvck death

  Aug 22, 2026
  1.0
  garbage service, lady working aug 22 at 4:00pm skipped our turn. waited 15 minutes didnt get service
• ML

  Mike Lee

  Aug 13, 2026
  5.0
  Great subs 🥖
• KC

  KK Chan

  Jun 23, 2026
  1.0
  One of the table has been broken for more than 3 months. I hope someone will take the responsibility and fix it.