Subway

Avis

• JJ

  Jayb

  Sep 28, 2026
  1.0
  I’m extremely disappointed with my experience at Subway. The staff’s behaviour was rude and unprofessional, which made the whole visit unpleasant. On top of that, they didn’t seem to know how to properly prepare a footlong sandwich. I expected much better service and basic attention to the order. Unfortunately, this experience left a very bad impression. I hope management takes this feedback seriously and provides better customer service and proper training to the staff.
• MM

  Megha

  Sep 25, 2026
  1.0
  I ordered three footlongs through the Subway app around 12:20 AM on Friday, September 25,2026 . The order was part of the promotional deal, and I customized all three sandwiches according to my preferences, including selecting five sauces, which the app clearly allowed me to choose. The order was confirmed without any issue. When I arrived at the restaurant, the employee preparing my order added the vegetables and other toppings, and then started packaging the sandwiches. I noticed that the sauces appeared to be missing. When I asked whether the sauces had been added, she told me that they had been added at the bottom. However, I could clearly see only about three sauces on the shelf, even though I had selected five in the app. I mentioned that the app had allowed me to select up to five sauces. She then explained that during the night they only add a limited number of sauces and that the app's options were not necessarily followed the same way at that time. This was confusing because the order had been accepted and confirmed exactly as I had customized it through the app. At the time, I did not want to argue or hold up the line, so I accepted the order and left. However, once I got home and started eating the sandwiches, I was extremely disappointed. There was barely any sauce on the sandwiches at all. Mostly, I regularly eat Subway and understand what a normal amount of sauce looks and tastes like, and this was noticeably less than what I would consider a reasonable serving. My concern is not simply about wanting extra sauce. It is about receiving an order that was customized and confirmed through the official app, and then being told at the restaurant that the customization would not be followed in the same way. If certain customization options are not available during late-night hours, customers should be informed before the order is confirmed, or the app should clearly reflect those restrictions. As a customer, I believe the experience should be consistent whether an order is placed in person or through the app. I hope the management looks into this situation and ensures that app orders are prepared according to the customer's confirmed selections, or that any late-night restrictions are clearly communicated beforehand. Overall, this was a very disappointing experience, especially because I placed the order expecting to receive exactly what I had selected and confirmed.
• NK

  Navleen Kaur

  Sep 8, 2026
  1.0
  Very disappointing experience today. I ordered three subs, but only one of them was toasted, and even then, I had asked for "double toasted" and they came out feeling cold. The staff seemed rushed and inattentive; I had to repeat my choice for vegetables multiple times, and despite explicitly asking for only specific veggies (not "everything"), it wasn't done correctly. I specifically had to ask her for fresh olives because she was trying to add the leftover ones from a nearly empty bin where there were very few left. To top it all off, the worker's attitude was unhelpful and rude. Won't be coming back here anytime soon.
• HD

  Harman Dhillon

  Sep 2, 2026
  1.0
  I ordered a Veggie Patty sub online, but the bun was over-toasted and tasted burnt and bitter. It made the sandwich difficult to eat. I’d appreciate it if you could look into this and provide a replacement or refund. Thank you.
• MM

  Mayank

  Aug 25, 2026
  1.0
  Absolutely terrible customer service. Management seriously needs to review its staffing and provide proper customer-service training. Aman and her colleague, who were working on August 24 at approximately 11:10, displayed an extremely rude and unprofessional attitude. The sandwich was also prepared very carelessly. The toppings were added unevenly, and all the sauce was poured onto one side. She then used a knife to spread the sauce across the sandwich, making the whole preparation look messy and unappetizing. This was one of the worst customer-service experiences I have had. I would give this location zero stars if that were possible.