RR
Raman Randhawa
Aug 13, 2026
We found hair in our sub. Gross
I placed a pre-order through the Subway app, and the confirmation said it would be ready at 11:01pm. My family (6 adults and 6 kids) got there around 10:45pm because some of us were planning to order at the counter as well. As soon as we walked in, the only employee working went straight to the back and yelled that she’d be out in a minute. It wasn’t a great first impression. When she came back, she looked a little overwhelmed, so we tried to be friendly and keep things easy since we knew we were a big group. She seemed to settle down, and we waited while she started putting parts of our order together. While we were waiting, two more customers came in. One ordered at the counter, and another was there to pick up an online order. We had no issue with her helping the customer who was ordering in person. What confused us was when she started making the online order that wasn’t due until 11:16pm, even though ours was supposed to be ready at 11:01pm. Around 11:15pm, we walked up and politely asked if she’d received our app order. Instead of just answering, she snapped and said she was busy with the online order. We calmly mentioned that our order had been placed earlier. She responded that she didn’t know the app order belonged to us, then said we were being disrespectful, even though we’d stayed patient and polite the whole time. At that point, there wasn’t much point in arguing, so we stepped back and waited. When we finally got our order, it was completely wrong. Our kids noticed it right away, but rather than ask for everything to be remade that late at night, they just made do so we could head home. Overall, the employee came across as rude, dismissive, and unprofessional, and the food wasn’t prepared correctly. I’ve been to a lot of Subway locations over the years, and this was easily the worst experience I’ve had.
June.28.2026 10:00pm
Had takeout, ordered a hotdog sub and peri chicken sub. The hotdog in the sub was extremely salty and lacked moisture, it ruined the flavour of everything else. Peri chicken sub had no problems and tasted great and all the ingredients from both subs were fresh!
Avoid the hotdog sub at the meantime. Other than that, Subway at this location is good overall!
RK
Rupinder Kaur
Jun 11, 2026
I visited Subway on Monday around 10:30 PM and ordered a Veg Patty sandwich. I would like to appreciate Navpreet for the excellent service she provided. She was friendly, professional, and prepared my sandwich perfectly. The sandwich was fresh, delicious, and made with great attention to detail.
It's always nice to be served by someone who genuinely cares about customer satisfaction, and Navpreet made my experience enjoyable. Thank you, Navpreet, for your outstanding service. I will definitely be coming back!
AS
Anju Sreedharan
Jun 1, 2026
I placed a mobile order to be picked up at 8:30 PM while sitting in the restaurant with my young, hungry child. Despite ordering ahead, the employee, Jas, made me wait, prioritizing a long line of walk-in customers instead. When I politely pointed out my pickup time, she became visibly angry and hostile. While making the sandwich, she aggressively refused a standard request to cut the footlong in half, stating she wouldn't do it because 'it wasn't in the mobile instructions' and because I wouldn't wait for the line to clear. Jas intentionally humiliated me in front of a crowded store, all while incredibly claiming she was being 'nice' to me. When I got to the counter, I tried to be civil. I said thank you and asked for her name. She snapped back defensively, saying, "I know why you are asking for my name." This was a completely toxic and unacceptable customer experience. I have been a regular customer at this location, but this behavior has completely ruined my trust in this store.