Subway

Avis

• SG

  Sourav Ghanghas

  Sep 28, 2026
  5.0
  I was craving for a subway today. I went to this subway location. I received a very wonderful service by the sandwich artist name Navjot Sandhu. She was very helpful and helped me to customize my sub the way I want and it came out very delicious. Thank you so much for your time, efforts and great work ethics😊.
• RK

  Rajwinder Kaur

  Sep 23, 2026
  1.0
  I visited Subway at 435 Columbia Street, New Westminster (Columbia SkyTrain Station), on September 23, 2026, around 5:25 PM. There was a female employee on shift with two customers already in line. I politely asked if I could quickly use the washroom while they were ordering, as I intended to purchase food afterward. Before I could even finish explaining, she immediately said it was “out of order,” despite there being no visible out-of-order sign. The only notice on the door stated “NO PUBLIC RESTROOMS.” She then directed me to the public washroom at the New Westminster Police Department. Ironically, when I went there, someone specifically came to unlock the washroom for me despite it being outside business hours. The police premises showed more consideration than a major international food chain! As someone who has worked in the food industry and still does, I understand that people sometimes leave washrooms dirty and employees have to deal with the mess. Believe me, there are times during my own shifts when I don’t want people using the washroom either! But that is part of customer service and the responsibilities we are paid to handle. And what guarantees that paying customers won’t make a mess? Why assume that only people coming in from outside will misuse the facilities? Purchasing a sandwich doesn’t automatically make someone more responsible or considerate! I wasn’t even asking to use the washroom without purchasing anything. I simply needed to use it before ordering. People can have medical conditions, personal emergencies, or other urgent reasons for needing a washroom. You never know someone’s circumstances, and denying access without showing the slightest consideration is extremely disappointing. If the washroom was genuinely out of order, appropriate signage should have been displayed. Otherwise, please don’t confuse customers with contradictory explanations. I understand businesses have policies, but basic human decency and compassion should not disappear behind them. A washroom might be a small inconvenience for an employee, but it can be an urgent necessity for someone else. A little kindness costs absolutely nothing. I sincerely hope Subway management takes this seriously. Terrible experience and extremely disappointing customer service!
• AS

  Aasa Singh

  Sep 11, 2026
  5.0
  I visited after alot time gere! Navjot was very helpful and positive..very good service and calm energy! Must visit!
• TS

  Tarandeep Singh

  Aug 30, 2026
  5.0
  Navjot Kaur provided amazing customer service! She was friendly, quick, and very professional. My order was perfect, and her positive attitude made my visit even better. Definitely one of the best Subway experiences I’ve had!
• KS

  KHUSHDEEP SINGH

  Aug 30, 2026
  5.0
  I had a great experience at Subway, thanks to Navjot Kaur. She was very friendly, polite, and professional. She provided excellent customer service and made sure my order was prepared exactly the way I wanted. Her positive attitude and helpful nature really stood out. Great service from Navjot—highly recommended!