Five Guys

Avis

• MP

  Matt P

  3 days ago
  2.0
  Twice ordered 2 bacon cheeseburgers for me and my wife, twice got burgers with no bacon, despite the order receipt saying bacon and of course being charged for it. The second time I asked them to confirm it had bacon before I left, and they assured me it did. Burgers were tasty though, fries were soggy and undercooked. *Small note to add, the BOGO event was chaos. I get it, the whole world is ordering burgers and trying to get in on the deal, but you need a better system to manage the volume.
• NN

  Nikki

  Sep 25, 2026
  1.0
  Worst service i have ever had. Pre ordered my order because it's Friday and it would be ready nope burgers sat for 10mins while I waiting for the tinest amount of fries I ever seen!!! I will continue to go to chilliwack or South surrey location or even poco. I will never buy from this location again!!!! Thought giving them a second chance would redeem them. Nope 🙅‍♀️. Stay away if I were you. You will be disappointed
• SP

  S P

  Sep 19, 2026
  1.0
  This was my first time trying Five Guys and it was the last day of your promotion for BOGO. My Boyfriend placed his order online before me and I placed mine a couple of minutes after. We had to wait 30 minutes in the car because there was a huge delay. There was absolute chaos in the restaurant. You really need to invest in a screen that shows the pick up numbers or names of the orders. The Staff was calling out the names but they were mispronouncing them which made it very hard to decipher whose order was assembled. I actually ended up getting my order but I later realized that I was shorted a burger patty. My Boyfriend finally received his order over 30 minutes later. Overall, this was a very disappointing process. Update: I filled out the contact form and there was no response.
• KL

  Kelvin L

  Sep 19, 2026
  1.0
  Came here with a friend for their BOGOBURGER promo yesterday. Firstly, I couldn't even place an order thru the Five Guys app. I tried a few times and every time it gave me an error, and a message to call the location. I was at the Langley location already so I showed the cashier the error message and she told me that there's nothing she could do or to honor the promo. My friend was able to get his order in a half before me. We ended up waiting for an hour and a half for two bacon burgers. He ended up giving me one of his burgers. I have to say it wasn't worth the wait at all. The patties were hella dry and the bacon were more like bacon bits. They also skimped on the toppings he chose. After trying this, I don't recommend Five Guys burgers at all. I've tried a Five Guys burger with loaded toppings in the US and it was hella better than what I got yesterday. Also, if you're going to run a promo like this, make your you the enough staff to run it smoothly and efficiently! Have it more organized as well 🤷🏻‍♂️🤦🏻 An hour and a half wait for the 2 burgers is totally unacceptable.
• GM

  guihong min

  Sep 19, 2026
  1.0
  I waited about 30 minutes for two bacon burgers and a banana milkshake. Unfortunately, when I got home, I found that there was no bacon on either burger, and there was no sauce at all. I tried calling the restaurant to let them know, but no one answered the phone. Since it was already late, I couldn’t go back to the restaurant, so I ended up eating the burgers as they were. Honestly, they were very disappointing and basically tasteless without the bacon and sauce. I understand that mistakes can happen, but waiting 30 minutes and then receiving two burgers missing the main ingredients was very frustrating. I hope the staff can be more careful with orders in the future.