Now I can tell why the store has 3.3 rating
The manager DONNIE on duty was extremely rude, aggressive, and completely unprofessional. From the start, their tone was hostile and disrespectful. At one point, they aggressively said, “Do you think you own the store?” in a confrontational manner that made the situation even more uncomfortable. They also went as far as calling me “homeless,” which is absolutely unacceptable, offensive, and humiliating. Their behavior came across as discriminatory and ignorant, and no customer deserves to be treated that way.
As a female customer, I felt even more disrespected by how I was treated. I politely asked to use the washroom at the establishment where I had already paid for food, and I was refused without any valid reason. As a paying customer, I should have been allowed to use the washroom. It is unreasonable and unsafe to expect me to go to a nearby gas station to use their facilities, especially as a woman. This showed a complete lack of basic consideration, respect, and safety awareness toward customers.
On top of that, when I tried to cancel my order due to the poor treatment, the manager refused to process a refund and did not cancel the order. I was left standing there with no help, no refund, and no proper response.
After waiting approximately 25 minutes, once the manager finally left, the staff gave me the food instead—only because they were not willing to issue a refund. However, the condition of the food was completely unacceptable. I paid around $15 for a chicken teriyaki meal, and there was absolutely no chicken in it. It was essentially just bread and sauce, which is outrageous for what I paid.
This entire experience—from the manager’s abusive behavior to the refusal of basic service and the poor quality of food—was shocking. It clearly shows a lack of professionalism, accountability, and respect for customers.
I am giving this place a zero-star rating if possible, or the lowest rating available. I strongly urge higher management to take this complaint seriously, investigate this incident, and ensure that no other customer is treated in such a disrespectful and unacceptable manner.