Subway

Avis

• AA

  Ac.Biraj1

  3 days ago
  5.0
  It’s an amazing place to dine in at! The employees were very friendly.
• AV

  Aditi Verma

  Aug 3, 2026
  1.0
  Really poor customer service.. they do not know how to talk to customers, very rude and arrogant. I am never coming back to them.
• CP

  Clair Perez

  Jul 13, 2026
  1.0
  I would like to file a complaint regarding an experience I had yesterday. I placed my order at around 4:26 PM, and the app indicated that it would be ready by 4:45 PM. I ordered ahead because I start work at 5:00 PM, so I expected to have enough time to eat before my shift. When I arrived at the restaurant at approximately 4:50 PM, my order had not even been started. When I asked about it, the staff member said he had gotten busy. When I arrived no one was even there except someone who’s gonna use bathroom. While I understand that restaurants can get busy, my order had been placed more than 20 minutes earlier, yet no preparation had even begun. What made the experience more disappointing was the way the situation was handled. The employee responded in a dismissive and somewhat bossy manner by saying, “I’m already heating up that hot dog though,” as if that solved the problem. Unfortunately, it didn’t. Because of the delay, I ended up being late for work and didn’t have time to eat the meal I had ordered in advance. The whole reason I ordered ahead was to save time, but instead my food became a waste. I’m disappointed not only by the delay but also by the lack of urgency and poor customer service. I hope this feedback is taken seriously and that steps are taken to prevent other customers from having the same experience. I also work in food service, so I know how things work.
• HH

  Harman

  Jul 12, 2026
  1.0
  This was one of the worst customer service experiences I have ever had, and I am beyond frustrated and disappointed. The manager DONNIE 😡on duty was extremely rude, aggressive, and completely unprofessional. From the start, their tone was hostile and disrespectful. They even went as far as calling me “homeless,” which is absolutely unacceptable, offensive, and humiliating. Their behavior came across as discriminatory and ignorant, and no customer deserves to be treated that way. As a female customer, I felt even more disrespected by how I was treated. I politely asked to use the washroom at the establishment where I had already paid for food, and I was refused without any valid reason. As a paying customer, I should have been allowed to use the washroom. It is unreasonable and unsafe to expect me to go to a nearby gas station to use their facilities, especially as a woman. This showed a complete lack of basic consideration, respect, and safety awareness toward customers. On top of that, when I tried to cancel my order due to the poor treatment, the manager refused to process a refund and did not cancel the order. I was left standing there with no help, no refund, and no proper response. After waiting approximately 25 minutes, once the manager finally left, the staff gave me the food instead—only because they were not willing to issue a refund. However, the condition of the food was completely unacceptable. I paid around $15 for a chicken teriyaki meal, and there was absolutely no chicken in it. It was essentially just bread and sauce, which is outrageous for what I paid. This entire experience—from the manager’s abusive behavior to the refusal of basic service and the poor quality of food—was shocking. It clearly shows a lack of professionalism, accountability, and respect for customers. I am giving this place a zero-star rating if possible, or the lowest rating available. I strongly urge higher management to take this complaint seriously, investigate this incident, and ensure that no other customer is treated in such a disrespectful and unacceptable manner. I’m reporting this behaviour to the head office as well
• BC

  Blast Carter

  Jul 10, 2026
  5.0
  Stopped in for a quick lunch with the family. Warning… this is not your typical Subway! No real issues with other locations, but this one is different. The manager (Donny) is very engaging and puts in the effort to make you feel welcome. Not only us (first time at this location), but was welcoming to anyone that came in — you could tell some are regulars who they gotten to know very well. Next time we’re near the Alex and need a bite, will make this our stop. 😊 UPDATE: stopped in again today — owner wasn’t there but the same great service. staff is very friendly and efficient. Will always stop here when we’re in the area. THANKS!