Subway

Avis

• AA

  Annie

  6 days ago
  1.0
  Super slow service & employee’s untied back long hair is in your food while she is preparing it! Mobile ordered at the Heritage Valley location. I came 10 mins late on purpose to pick up as they are usually late on their mobile orders. Got there & they still haven’t made my order yet. This has happened many times. Also while she was making my order her very long hair touched the counter top so every time she turned her head her hair was in my power bowl. Paid extra for avocado which they didn’t have. Didn’t care by then as it took an extra 20 mins to get my order. I will go to the Ellerslie location instead.
• MG

  Moreen Ga

  Sep 18, 2026
  5.0
  Great experience at Subway! The food was fresh and delicious, and everything was prepared exactly the way I wanted. The staff were friendly, welcoming, and provided excellent service. I really appreciated the attention to detail and the clean, pleasant atmosphere. Thank you Nasteho and Asha
• CE

  Christina Edlund

  Sep 17, 2026
  1.0
  Get there at 5pm, so I expect there to be a lineup. There were 4 people ahead of me and this will matter later that they only ordered one sub each. 20 mins later and its my turn, I have a buy 2 get one free coupon so I ask my sandwich person if it works with the daily deal footlong subs. She confirms yes I can get the daily deal and get a 3rd sub free. Okay phew maybe its worth the wait because its a free sub with our meals. 2 Italian herbs and 1 Italian that are all ham and white cheese. Easy as it could be. She starts smacking the loaves asking which one will be toasted and then gets interrupted by the other staff that is serving the guy ahead of me, she forgot the meatballs to his meatball sub so she nudges in and takes one meatball out at a time for perfect placement and painful slow. All during this time, theres an alarm for the skip orders going off and it's not getting turned off. She puts the cheese under the meat and toasts the meat, at this point im 25 min into this and brush it off to hurry along for the line behind me now. I let her know that 2 subs have identical veg so she can do them together to save time, that was ignored so I did a repeat and prep for the easy #3 instructions. Asked for pickles, she put banana peppers, then wrapped us all up and got me to label my own sandwiches with a sharpie. Okay we are ready to pay, the price is way more than it should be. She looks at the till and says " oh the coupon doesnt work if you use the daily deal option " had i known this when I confirmed with her, I wouldn't of gotten 3 subs, I would of just got the 2 meal deals. So I have to give the cups and chips back and get the subs only. Instead of activating the till to pay, she starts wrapping other subs with the Skip order alarm still going off non stop. 30 mins with 2 workers and only 4 people ahead of me. Brutal experience, will not be back
• RB

  Ryan Burke

  Sep 13, 2026
  1.0
  Terrible service at this location tonight with the lady behind the counter. She looked miserable and definitely did not want to be there. She on multiple occasions had to be corrected while making my order as she was not paying attention. If I am going to pay the ridiculous prices Subway is going to charge, I would at least hope to get decent service and a “sandwich artist” not having to be corrected several times on a very simple order. I guess this is just what customer service looks like in 2026 😡
• GK

  Gaganpreet Kaur

  Sep 13, 2026
  1.0
  Very disappointing experience at Subway today after 5 p.m. I was served by two employees, and the way I was treated was very uncomfortable. I simply asked if I could have my vegetables first and the sauce afterward. The employee told me that the sauce had to go first and then the vegetables. I politely explained that I prefer my vegetables first and then the sauce. This happened twice, even though I was not arguing or being rude at all—I was simply requesting how I wanted my sandwich. After that, the employee gave me a very uncomfortable look and, without properly saying anything to me, told the other employee to handle my order because she was not going to do it. The whole situation was extremely awkward and embarrassing. I have never experienced such poor customer service over such a simple request. I was respectful throughout the interaction and did not deserve to be treated this way.