Amazing service to the staff, management and especially Ashley. I had a boo-boo on my Skip
order and it was all my ignorance and they resolved my issue. Thank you, Five Guys! Highly recommended! Topnotch customer service! 👏👏👏
Five Guys is my go-to spot whenever I’m working in the area. The portions for the burgers and fries are massive, easily twice the size of McDonald's. Good taste, complimentary peanuts, and really welcoming staff. Highly recommend!
I have been eating their burger for last 16 year and they a great and way more better that their competition but the french fries are bad, not crispy and soggy, they should be improved soon. The other franchises have simple burgers and less quality but their french fries are superior in flavor, taste and they are crispy.
The food is always tasty however 95% of the time at least 1 burger is made wrong. Today 2 of the 3 were made wrong and they held our food behind the counter waiting for gravy that they didnt have, pretty frustrating. They did trade the missing gravy for a milkshake so that was good. We've become used to not eating together with all the mistakes. SLOW DOWN AND READ THE ORDER!!
Went in because of the BOGOBURGER offer. Ordered it at 7:38pm. I got the order at 8:46pm.
FOOD: cold buns, soggy fries
SERVICE: Waiting 1.25 hours for an order is RIDICULOUS. It wasn’t just me—everyone tonight was waiting 1.25 to 1.5 hours for their order. I saw a couple give up and leave—without their food, trying to tell the staff to keep it because they couldn’t wait for a refund either. The ONLY SAVING GRACE was ANNA. She was so patient and kind. I didn’t raise my voice when I asked how much longer? I just wanted to get a ballpark. She followed up and, much to my surprise, offered a drink, which I needed! THANK YOU ANNA—this little gesture made my day—instead of giving me a one-star for the EXTREMELY LONG WAIT, I gave another star for the hardworking staff (it’s not their fault they got slammed with the promo), and a third star for ANNA. I would have liked to give 5, but unfortunately it wasn't earned today due to the CRAZY LONG wait time.
ATMOSPHERE: as always, I LOVE those free peanuts. Probably the reason I come back.