Subway

Avis

• AR

  Ahsan Riaz

  Sep 27, 2026
  5.0
  The food was good, but unfortunately, the customer service at this location was extremely disappointing. I was dining in with my family of 10 while we were on our way to Kananaskis, and we decided to stop here for a quick meal. Since everyone had different sandwiches, I asked if the sandwiches could be wrapped individually so we could easily identify and manage everyone’s order. The employee told me that because we were dining in, they do not wrap the sandwiches. Instead, he placed my sandwich directly on a green plastic tray without any parchment paper and said this was Subway standard and that the trays were clean. I politely explained that I personally did not want my food placed directly on a plastic tray and would prefer parchment paper between the food and the tray. Instead of trying to accommodate the request or explain the policy respectfully, the employee responded, “You’re questioning my authority.” That response was completely unnecessary and made the experience very uncomfortable for me and my family. What was even more disappointing was the lack of communication, willingness to help, and accountability when I raised my concern. We were simply trying to have a quick and pleasant family meal during our road trip. The food itself was good, but the customer service made the experience unpleasant. If you’re travelling through the area on your way to Kananaskis, I would personally recommend choosing another Subway location. Unfortunately, I would not recommend this location to anyone.
• AG

  Aastha Gupta

  Sep 24, 2026
  1.0
  I had a very disappointing experience with this Subway location, and unfortunately, the issue was never properly resolved. On June 30, 2026, I placed an order through the Subway app and accidentally selected the wrong restaurant location. I realized my mistake almost immediately and called this location approximately 4–5 minutes after placing the order, well before my scheduled pickup time of 5:30 PM. When I called, I explained the situation and asked if the order could be cancelled. I was told that it could not be cancelled because the bread had already been toasted. I understand that online orders may start being prepared before the scheduled pickup time, but I contacted the restaurant almost immediately after placing the order. I also never picked up or received the food, yet I was still charged for the full order. What was most frustrating was that there was no reasonable resolution offered despite me contacting the restaurant so quickly. I subsequently reached out regarding a refund, but the matter remained unresolved. I am leaving this review because I believe customers should have a reasonable way to address an accidental order placed at the wrong location, especially when they contact the restaurant within minutes and before the pickup time. I hope Subway/management reviews how situations like this are handled and provides a clearer and more customer-friendly resolution process.
• PP

  pugtaro

  Sep 9, 2026
  5.0
  Single staff doing everything. He needs a raise. Keeping his composure, communicating with people with prompt services. Making sandwiches with gloves on, taking off gloves off when punching in the cashier and taking payments. Fluid transition to take orders from the next customer without a flinch... I don't think anyone was upset waiting on the lineup. And...sandwiches tasted great. No complaints.
• AA

  Ashish A

  Sep 6, 2026
  2.0
  The place is average and dirty, with broken washrooms, there were two good servers and one bad! The bad one was having very judgemental and tip driven attitude.
• AT

  Aiden Townsend

  Aug 28, 2026
  1.0
  I came to subway hoping for a quick in and out stop to get a bite to eat, but little did I know the people inside were awful. They were rude and honestly very bad at their job. They didn’t know how to make my sub. The food also ended up being terrible and I am not happy after my visit. If I were to recommend you something it would to not go to this subway.