SL
Syafili Lie
Aug 10, 2026
I ordered a mucho fries and this is what I got. This order is about $8 for just the fries.
I want to order another one and the lady was giving me attitude saying she only fried one order.
Don't work here if this is so hard for you. You looked tired and should go home.
Very very bad service! Won't go there again.
PG
Parminder Grewal
Aug 3, 2026
I just wanted to give a huge shoutout to the team at Mucho Burrito in the pre-security area of YYC, especially Komal, Upinder, and Noor.
I’ve been stuck at the airport for the past four days because of flight cancellations, and honestly, this has been the only place my friends I have eaten. They’re strictly vegetarian, and I have food restrictions as well, so finding something that worked for both of us wasn’t always easy. Komal, Upinder, and Noor were incredibly helpful every time we came in. They took the time to answer our questions, explain the menu, and recommend options that fit our dietary needs.
Their recommendations were always spot on, the food was amazing every single time, and the customer service was honestly some of the best I’ve experienced. They were always friendly, welcoming, and made us feel like valued customers, even when they were busy.
Being stranded at the airport for several days has been stressful, but seeing their positive attitudes every day genuinely made the experience a lot better. Thank you, Komal, Upinder, and Noor—you guys are amazing, and Mucho Burrito is lucky to have you!
TK
Tatinder Kaur
Jul 25, 2026
Today I visited mucho burrito around 9 pm the staff girl was so soft spoken her name was upinder I guess there was two ladies in front of me and they were from another nation and have difficulty to speak English but she handled at with so much patience. I ordered a chicken bowl and she made it with patience it was really delicious I would visit them again
RM
Ramandeep Maan
Jul 19, 2026
I would like to appreciate the amazing staff at Mucho Burrito for truly making my day! ❤️
On July 13 and 14, I visited the restaurant for the first time. It was very busy, and I had no idea how to place my order. The staff were incredibly patient, kind, and professional. Since I’m allergic to lactose, they took the time to explain the vegan options and made sure my order was prepared correctly.
Their friendliness, care, and excellent customer service made my experience so enjoyable. Thank you for going above and beyond—I really appreciate your kindness and professionalism. Keep up the great work! ❤️
KP
Khan Prince
Jul 14, 2026
I visited this airport mucho burrito
today (July 14) between approximately 1:50 and 2:00 p.m. My experience was very disappointing.
The first employee was on call at her phone while wearing gloves and she put the phone down and then going to handle my food without changing them. I politely asked if she could change her gloves for food safety, but instead she started arguing refused to serve me.
Another employee then took over my order. I ordered a regular burrito, but the portions were much smaller than expected. Since you were out of brown rice, I asked if she could add white rice instead to make up the difference. I also politely requested a little extra sauce, but she responded with an unfriendly attitude and made me feel unwelcome.
The restaurant was not busy at the time, so I don’t understand why I was treated this way. The overall customer service was rude and unprofessional.
I hope the store owner or manager will look into this situation and speak with the staff. If employees no longer want to provide respectful customer service, they should reconsider whether this job is right for them. Customers deserve to be treated with courtesy and professionalism.