Unlike the other five guys places, this one had dirty floor and the fries cooker young man is a bit rude. I received far less fries than other places. Total 4 employees at front, someone looks like still in training status.
DW
Dr Quinn Medicine Woman
Aug 5, 2026
From my previous experience, if you dont Tip, I don't know why the till asks for tip for take out, your order gets forgotten and they service you a burger Patty that taste like the sole of your shoes. It took forever to get my Meal ,after 15 min they asked me if I need help , " I said I was waiting for my meal " they than handed me 2 old burgers, the cheese didnt even melt and the bread was rock hard. For $28 i will forget 5 guys
SB
Sergey Bovshever
Aug 3, 2026
Обалденно вкусные гамбургеры.
5 guys is my favorite, and I've never had a bad burger. This location ruined it for me. The burger meat was dry, the buns were dry, the fries were dark. The cook likes to overcook everything apparently. They were definitely prioritizing the take out orders over the dine in customers. Won't be back to this location. Strike 1 5Guys, don't make me switch to Fatburger as my go to.
I visited the Five Guys Shawnessy location today and had a very disappointing experience. The fries were undercooked and lacked proper texture, while the beef patties were missing that signature Five Guys smoky flavor. It’s obvious the new staff lacked experience, but this falls squarely on management. The supervisors failed their duty to supervise and review the food before it went out. Letting subpar burgers and fries get served to paying customers is a failure of the entire restaurant, not the fault of the new trainees.