Subway

Avis

• MY

  Moe Yusuf

  3 days ago
  1.0
  Title: Rude staff made us unwelcome !!! My kids and I stopped at this Subway in Banff yesterday between 8 pm and had a really disappointing experience. We ordered 2 footlong turkey subs and 2 separate 6-inch subs. One of my daughters asked for hot sauce on her 6-inch only. Instead, the female staff member put hot sauce on all of the subs, including both footlongs. When I politely pointed out the mistake, she got a very rude attitude and said "it's your fault". She didn’t apologize or offer to remake them. My kids even asked me "what did we do to her that she’s treating us like this? I didn’t know how to answer them. The mistake was hers, but she blamed us. When the male staff member took over, we asked for 7 drink cups and the price of bottled drinks vs fountain drinks to compare. He rolled his eyes, looked at the female staff member, and laughed with her. We were just asking about pricing. That is not professional behavior. We left feeling uncomfortable and unwelcome. I expect better customer service, especially with kids. I hope management addresses this.
• NC

  Nadya Crawshaw

  Aug 12, 2026
  3.0
  I usually love this subway. All of the workers are fast and efficient. However, I have noticed a new worker has recently been hired and he is so slow. The last few times I’ve come to order a subway and he has been working, the line has been so long and the wait time has been 15 minutes which I know is not that long in the grand scheme of things. I think he may need some more training. I would have loved to send this in a private email, but I have no way to contact you. Other than this (hopefully brief) hiccup, this subway is very good!!
• RS

  Ramandeep Sandhu

  Aug 7, 2026
  1.0
  Very disappointing experience at Subway in Banff. The store was extremely crowded with only three employees, while the tables and chairs were very dirty and messy, and no one seemed to care about cleaning or organizing them. The biggest concern was one Punjabi-speaking male employee. My friends were trying their best to order in English, but his attitude and way of communicating in Punjabi made them feel confused and disrespected. We also ordered 3 footlongs and were charged an extra 25¢ for separate wrapping, which we have never experienced at Subway in Calgary. Management should seriously look into the cleanliness, staff attitude, and customer service at this location.
• RM

  Radhakrishnan M

  Aug 6, 2026
  1.0
  It’s one of the worst Subway meals we’ve had since we started eating at Subway. We’ve enjoyed Subway in many cities across different countries, but this was by far the most disappointing experience. We only ordered Veggie Delights, yet all four of us felt unwell afterwards, which unfortunately affected our holiday for the rest of the day. The sandwiches were not toasted properly, and the vegetables were added carelessly, making the overall quality well below the standard we’ve come to expect from Subway. Based on our experience, I would avoid this location.
• BW

  Belle Woodcock

  Jul 29, 2026
  1.0
  Absolutely appalling. When we came in, we stood by the counter for a while until the man sweeping decided to come over (with no rush at all). I then said to him what kind of bread I would like, he then picked up a piece of stale bread from the counter half covered in some kind of tomato looking sauce. I asked for a different piece and he acted as though it was such a pain and hassle. Instead of the traditional subway way of folding the meat and ingredients nicely, he did the entire opposite and literally threw the meat into my sandwich. When I asked for ham and turkey it was also such a hassle. Then, when another person in my group asked for a salad bowl, he forgot the rice and when he was asked denied that there was rice in it when on the photo there is rice. as we moved towards the salad section the salad was also throw into the sandwich however it landed, no attempt was made to make this sandwich look presentable in any way shape or form. As we moved towards the till, the lady said no we can’t do a cookie combo even though there was 4 cookies in the stand. Then when corrected she said ‘okay’. I am not one to write a review let alone a bad one, but this service was absolutely horrific.