FIRST ONSITE Restauration Après Sinistre

Avis

• AS

  Angela Staron

  Aug 3, 2026
  1.0
  We hired First Onsite to handle assessment and cleanup after a house fire, and the experience was a disaster on top of a disaster. They came out to assess the property and seemed responsive at first, but that's where the good faith ended. They strung my father-in-law along for weeks with poor communication and without disclosing that they didn't have the proper permits from the city to do the work — permits that should have been sorted before they ever touched the property. That delay alone caused real damage: the house was never properly boarded up after the fire, leaving it exposed to weather and security risks it should never have faced. Worst of all, during the cleanout they removed personal property from the home and never returned it. No inventory, no explanation, no accountability. When you're already dealing with the trauma of losing part of your home to fire, the last thing you need is a contractor who takes your belongings and disappears on the paperwork. If you're vetting restoration companies after a fire, ask directly about permits and get a written inventory of anything removed from the property before you sign anything. We wish we had. Would not recommend. ---
• JD

  John Donner

  Feb 14, 2023
  5.0
  These guys are real pros. Knowledgeable, prompt, efficient and courteous.
• JM

  Jaimers Maxwell

  Feb 6, 2023
  1.0
  Worst service ever. WOULD NOT RECOMMEND TO ANYONE. Awful customer service, only work when you call to complain. The list goes on.
• AR

  Alysha Robinson

  Dec 29, 2022
  1.0
  I will start by saying that the staff that actually came to my house to do the work were great. Very personable and professional. The rest of the company is not, though. One of their staff broke my attic ladder by accident and I was told they’d fix it. My attic has been open since as the ladder now prevents the door from closing. Their QC lady called me weekly asking how things were going and I had to repeatedly remind her that my attic ladder still needed to be fixed or replaced. She said they’d get it done every time. Once they were done with the rest of the demo, it was radio silence. Still haven’t bothered to fix or replace my attic ladder as I was repeatedly told. This occurred in late June or early July. It is now almost January. My heating and cooling bills have been insane due to this. I’m probably just going to have to replace it myself and bill them for the amount or take them to small claims court. I hope I’m the only one that has had issues like this with them. Update: As of last week, they finally got my attic ladder back up so I can close the door. Broken in June, finally fixed in February. I should add that their staff claimed they had called me multiple times and left me numerous voicemails. I hadn’t received any. I literally sent them the screenshots of my missed call and voicemail log showing I hadn’t been called or left any messages and they suddenly dropped the issue and finally scheduled a time with me. I’d only communicate via email with them whenever possible so you have a paper trail.
• TM

  Terece Martin

  Jul 25, 2022
  5.0
  Very polite staff and very hard workers.