Geek Squad

Avis

• RS

  RRAMANDEIP SINGH

  Apr 8, 2026
  1.0
  I had a very disappointing experience with the Geek Squad service at Best Buy. Their customer service was extremely poor, and the staff did not communicate respectfully. I went in to get my laptop screen replaced. They kept my laptop for almost 20 days, which was already very inconvenient. After that long wait, they charged me $400 for the screen replacement and also charged additional money related to the battery backup. The frustrating part is that later they told me that the battery backup issue was not fixed, yet they still charged me technician fees from that amount. This makes no sense and feels unfair. In total, I was charged around $500, and the problem was still not properly resolved. Overall, this experience was extremely disappointing. I would not recommend Geek Squad at Best Buy based on my experience, and I would rate this service 0/5.
• JW

  J.A. Worthington

  Apr 4, 2025
  2.0
  The Geek Squad could not match a 2017 Dell CPU I dropped off with the correct replacement power supply. They installed a new one and then called me, stating the USB ports don’t work for some reason and the DVD drive on the computer won’t work either because the power supply doesn’t have a compatible connection. So we cancelled the repair service. Then they tried to charge an additional $40 on top of the $55 diagnosis fee for installing/uninstalling a part that didn’t even work properly. LOL! Huh!? This all ended up being a huge waste of time…
• KC

  Kate Cormier

  Sep 2, 2022
  1.0
  Horrible experience. Never tells you that there's a penalty if you wanna cancel your membership early. Only wants to take your money. Don't waste your time and money with these people.
• ME

  Masoud Eskandari

  Dec 30, 2021
  1.0
  I rate zero their service and support. I left my laptop with waranty to repair the hinge and after 34 days when I call to follow up they said it is not repairable and will give me a gift card. the Geek Squad are not knowledgable and very irresponssible. They don't try to solve the problem. They just want to get rid of complaining customers. They even hungup the phone in the middle of my speaking. Terrible terrible people and service. They should be called Geek Stupid.