Geek Squad

Avis

• SS

  Simran Sidhu

  Jul 30, 2026
  1.0
  I’d give this place zero stars if possible.The Geek Squad at Bramalea City Centre is a total scam. When I bought my iPad, three sales reps swarmed me to push their Geek Squad Protection Plan. I fell for it and paid $151.50 for a 3-year plan. Total trap. They lure you in with cheap multi-year rates but refuse to actually help you when things go wrong.It has been a full month since I handed over my iPad for service. Their online tracker just says a parcel shipped on July 2nd, with zero updates since. Today, a rep over the phone casually told me my iPad was "lost or misplaced."Because of their mess-up, I had to take a half-day off work to get answers in person. Instead of getting help, I was straight-up harassed and discriminated against. Between 5:40 p.m. and 5:55 p.m., a male employee named SHANKAR and an Indian female colleague hid in their office, whispering, staring, and openly laughing at me. I was treated like a joke in front of the whole store by employees acting like they own the place. It was incredibly disrespectful, unprofessional, and isolating.They lost my expensive device, and their response was to hide in an office and mock me.Do not buy the protection plan. Do not trust this store. They will take your money, lose your stuff, and humiliate you when you ask for answers. Best Buy corporate needs to review the store cameras for that time frame, investigate this location immediately, and replace my lost iPad.
• JK

  jatinder Kaur

  Jun 18, 2026
  5.0
  We had a great professional experience with Marvin and Benson as they delivered and installed our samsung tv. They handled everything with efficiency and explained all the functions pf tv in detail to us.
• NM

  Nav M

  May 4, 2026
  1.0
  Please don’t get a protection plan, and if you do don’t go to this location. They don’t pick up, when they do they are rude and dismissive. No updates are provided and the questions you have will go unanswered. Save your money and get outside repair no point wasting your time here
• DK

  Dharani Kumar

  Sep 8, 2025
  1.0
  I dont have zero star. I gave my laptop on 29 Aug and when i gave the geek squad representative clearly made a note for shipping the laptop back to home once the battery is replaced. Am reaching out to geek squad from morning today(Sep 8) and am not getting the answer for why it has been shipped to store. This is frustrating and the geek squad employees in brampton who are calling are not responding to my query. They dnt care for customers. Brampton Geek squad is Very very worst. When you go there please be careful.Even the Manager is rude. If you know hindi in a english speaking country you are well treated.
• VV

  Vaibhav Vasisht

  Jan 24, 2021
  1.0
  This is really a scam please be aware about the geek squad. These guys are big time scammers. I purchased a laptop and was given geek squad support for 28 dollars per month and was told that i can cancel the plan at any point of time but when i tried to cancel it they charged me 100 dollars as in the cancelation fees, whereas, on the first hand i wasn't told about the cancelation fees. So please be aware of it and don't opt for this service as it is uselss !!