Geek Squad

Avis

• JA

  Jorge Andres Abreu

  Jan 17, 2024
  1.0
  We bought our washer machine about two years ago in best buy and got the extended warranty for five years with Geek Squad. We had an issue with the machine and they referred us to Elite Appliance to solve the issue. Unfortunately, that company was not the best service. The technician who was sent to our home was not in the best attitude. He complained he needed someone to help him to hold the machine while he did the repair and my wife, who is in advanced pregnancy, had to help him. He came to our house twice. Unfortunately there was no technical documentation of the visits and we did not know what the diagnosis was. Second time he came, he realised there was a water leak from the Machine but again, there was no technical report to prove it. First two visits he came and my wife was alone at home. Today, third visit, we asked him about documentation of previous visits but he said he did not perform any documentation. He did the repair and was about to leave. I told him to show me the repair and where the leak was. He became upset and performed some rolling eyes and not a pleasant behaviour. I told him he should not rush and I had to ensure there was no leak. I asked him about today’s visit report. Then he spent some time on his computer and showed me a file saying he came last time and gave my wife instructions regarding the leak. However, since there is no documentation of his previous visit, is his word against my wife’s. I called the company and asked for the technical documentation of the previous visits to know what parts were changed and what type of work was done. The person on the phone reassured me he did not have to ask my pregnant wife for help holding the machine and did apologise for that. Now because of that leak, I have a humidity problem in the basement. We did not have that problem. It was a new issue after the second visit of the technician. Instead of having a solution we got a second problem which ended up in humidity in our basement.
• LR

  Laura Reeder

  Aug 20, 2023
  1.0
  I took my daughters HP laptop in to get repaired today- it is less than a year old and the keyboard stopped working. We bought extended warranty. We spoke to an employee (female with glasses and a mask) at the counter who began accusing me of spilling liquid on it. She refused to fix it telling me that Geek Squad doesn’t fix HP laptops. It was interesting because I had seen the previous customer drop off their laptop, HP. I explained that my daughter has only used it a handful of times under my direct supervision and no liquid was ever near the device. She told me I was incorrect. After calling HP directly, we discovered that the keyboard stopped working because it required an update. A quick and easy fix that Best Buy Geek Squad should have suggested in the first place. I was appalled by the lack of service and accusations by this disgruntled employee with an attitude and will not bring my business here again. Buyer beware! Stick with Apple Store- buy directly.
• EB

  Edward Bennett

  Nov 4, 2022
  5.0
  Easy-to-use polite and supportive help. Effective product.
• BS

  BIG Sean

  Jan 26, 2020
  1.0
  Bought a tv in mid December, brought it home, set it up and there was a green line down the side of the screen. Contacted Best Buy to have it replaced to which they stated that Geek Squad would contact me "within a few days to set up a delivery time" it's now almost the end of January and I am still waiting on that call. After about 2 weeks my wife and I have been calling them every few days and nobody ever answers the phone! If I dont get a delivery date and my new tv soon I am thinking about cutting my "Geek Squad Membership" and returning the tv all together to make a purchase through someone that deserves it. Best Buy and Geek Squad display to me that they do not care about their customers! Membership in my opinion is a waste of money....buyer beware!!
• MD

  Matt Dawson

  Dec 14, 2019
  4.0
  Good service, but deal with them via Live Chat rather than by phone.