Geek Squad

Avis

• MK

  Mackenzie Kidwell

  Aug 10, 2026
  3.0
  Geek squad lied about protection plans. 0 help and a waste of $
• JM

  Jonathan Mas

  Jul 29, 2026
  1.0
  Joke
• ES

  Epiphyllum Sky

  Jul 28, 2025
  1.0
  Stole my money, hold my laptop for a week, did nothing to deal with my issues, and customer service tell me I have to pay additional 189.99 cad to deal with my issue. Besides, geek squad online support claim in-store service is none of their business
• AT

  Amin Turajev

  Feb 12, 2023
  1.0
  I brought in my PC for a check up after accidentally spilling some water on my motherboard and PCI-e cable . Paid $70 for them to tell me exactly what I already knew. They told me the MB and the PCI-e cable both have corrosion and the GPU is completely totalled. I wanted them to do a full system diagnostic but they couldn't because in their own words "we do not have the right cables" They said the PC is totalled. I have only replaced the MB and the PCI-e cable and the PC works just fine and so does the GPU!!! These guys lack professionalism. They don't even seem to have any enthusiasm to answer any questions you have about the service or their products. Lesson from the story is to fix it yourself than to let these "professionals" look at your PC. Absolute joke as a tech service.
• SD

  Samantha Denoncourt

  Oct 30, 2021
  1.0
  My son has been waiting for his gift card (or returned broken product) from geek squad for over a month. They put in the wrong email address from the application, and that’s just the start. I sent in the claim and realized the email was wrong, fixed it. Called a second time wondering where the product or gift card was. Found out they were sending him a gift card because the product was in fact broken, to find out the email was wrong AGAIN. Had to open ANOTHER CLAIM! Was told 3 business days it will be sent to his email address. Called AGAIN to find out it would be 7-10 business days.. not 3 business days because of the new claim. My son has been without the product for over a month. Paying for a service I’m not provided in a proficient time frame is unsatisfactory. I do understand the new claim issue and the company needing more time. But when it’s due to incompetency of employees entering an email address incorrectly, I shouldn’t have to wait over a month.