Geek Squad

Avis

• KV

  Kellyann Vautour

  Apr 22, 2026
  5.0
  Very knowledgeable & helpful. .
• MS

  MF Shaman

  Nov 10, 2023
  2.0
  Painfully slow! They spent more time inputting information into the computer, and trying to upsell Geek Squad memberships, rather than just listening to what I needed done. 25 minutes in line just to pick up my item. A very upbeat and friendly Best Buy employee offered to bring chairs out because they are so slow at Geek Squad. I've dealt with the Geek Squad in past and frankly they need to tune up the business model to be customer driven, instead of getting every scrap of client detail Geek Squad can lay their hands on. Not amused.
• LP

  Line St Pierre

  Sep 30, 2023
  5.0
  I had in-house service September 29, 2023 and I am absolutely delighted. I competed the survey but didn’t get the opportunity to thank Roman Jot. He was great! I require more time to absorb new information and he was brilliant! Very kind and patient but he also took the time to write down a few helpful notes. It made a huge difference. Thank you! Line St-Pierre
• GB

  Gary Bertin

  Jan 26, 2023
  1.0
  Absolutely worst place to take your electronics. I took my laptop in to get fixed, and it's in worse condition than when I dropped it off. Save your money and go elsewhere.
• MD

  mike dowe

  May 21, 2022
  1.0
  do NOT waste your $ .. take your chances .. if something breaks ...replace it yourself.. geek squad does absolutely nothing besides give u the run around.. by far the worst customer service I've ever dealt with