Geek Squad

Avis

• HH

  Hossein

  Oct 19, 2022
  5.0
  Great customer service
• GK

  Gina Kwon

  May 31, 2021
  1.0
  Ive trying to get an exchange for a defective laptop since February. I bought for my mother for christmas, shes old, so she didnt know there was a 'smudge' on the screen until it 'grew' like branches. Geek squad told us to get it checked out by Dell since its under the manufactor warranty. Sent it to dell. Dell told us they can replace it but bestbyy gotta sent it back to dell under their name. Laptop returned and then sent to bestbuy/geek squad. (Told us theyll 'waive' the $60 shipping fee.... Dell literally told them that the warrenty stuff is under bestbuy. So of course they need to pay for the shipping fee for a defective laptop bought at that location.) Now, Geek squad calls us and tells us its OUR fault the laptop was broken and is now telling us to pay up. A big mess and a big joke.
• OR

  omeed rahimzadeh

  Nov 24, 2020
  1.0
  Not very knowledgeable about products
• WM

  Windy Markel

  Oct 1, 2020
  1.0
  Waited on hold forever to be told by the Geek that I'd have to contact customer service for pricing??? Pardon?