Geek Squad

Avis

• JR

  J R

  Nov 21, 2025
  2.0
  Just want to get a price on there service, for finding what's wrong with a laptop, and I can't even get past there bot to ask someone. To hell with it then.
• AM

  Aamir Baig Mughal

  May 27, 2022
  1.0
  I gave a system for repair. they upgraded the Hard drive but did not install the required drives for the camera. when i went back to them they are asking for more money. Absurd services and ridiculous explanations. Now they are asking me to take up a membership for 140 for year to rectify the problem they created. These guys are total failure and it is no wonder with the type of services they are shutting down one branch after another.
• RA

  Roselle Agustin

  Mar 22, 2021
  1.0
  Good luck making a warranty claim. After being turned away from a Best Buy store and told to call Geek Squad directly to make a claim, and numerous back and forth communication both over the phone and using their chat function, I still don't have the shipping labels required to send out the defective device so that they can take 2-3 weeks to process and give me the credit. Can't bring it in store either since apparently there are different types of warranty's and no one told me that I would have to go through this very tedious process of making a claim with the one I purchased. Even after what feels like my 50th contact with Geek Squad I still don't have a shipping label and I have to wait another 2 days for them to refile the claim. I suggest just avoiding Best Buy all together and taking your business elsewhere. Try Memory Express, their staff seem a lot more knowledgeable. Never had to make a warranty clam through them but I doubt their process is this frustrating.