FedEx Ship Centre

Reviews

• YB

  Yvette Bulmer

  4 days ago
  5.0
  Very easy
• VV

  Viktoriia

  May 12, 2026
  1.0
  Worst delivery service I have ever experienced. They never bring packages into the building and never leave a door tag with pickup information. As a result, you can spend days trying to figure out where your package is and where to pick it up. This has happened to me more than once, and it is extremely frustrating. I really wish online stores would stop using FedEx⁠ for deliveries.
• ED

  Elizabeth DiMenna

  Feb 12, 2026
  1.0
  I am extremely disappointed with FedEx Canada’s repeated failure to follow clear delivery instructions. I receive food deliveries, and my shipping label clearly states in 4 separate spots that the package must be delivered directly to my unit. Despite this, one specific driver repeatedly refuses to bring my packages upstairs and instead leaves them in the lobby. After the 4th or 5th occurrence, I contacted FedEx to file a complaint and was told the issue would be addressed. Two weeks later, it happened again. Another ticket was opened. This week, it happened yet again. While the first representative I spoke with today was professional and helpful, I was escalated to a manager named Jennifer who told me that it is “perfectly acceptable” for drivers to leave packages in the lobby if no signature is required. Even when delivery instructions clearly state otherwise. I was then told the only way to fix this issue would be for ME to request a signature from the shipper or download an app for delivery notifications. That response is unacceptable. This is not a signature or notification issue. This is a failure to follow delivery instructions, involving perishable food, by ONE driver who has repeatedly ignored clear directions despite multiple complaints. FedEx’s responsibility is to deliver packages according to the instructions provided on the label. After multiple complaints and tickets, no corrective action has been taken, and the behaviour continues. If delivery instructions are optional, FedEx should be honest about that. Customers should not have to repeatedly complain because a driver refuses to follow clearly written directions, especially when food is involved. This reflects poorly on FedEx’s service standards and accountability.
• SZ

  Sam Zi

  Feb 10, 2026
  5.0
  Alex D is the man Made a frustrating process very simple for me Super polite
• PC

  Phyllis Chene

  Feb 3, 2026
  5.0
  Fast, kind & efficient