JD
Jean DeBernardi
1 day ago
This morning a neighbour knocked on our door and told us that FEDEX had made a mistake, and dropped a shipment of large boxes addressed to me at his front door. My name and address were clearly written on all five boxes, and he walked over to let us know that they were on the front porch of his house. I tried calling FEDEX hoping that they would return and deliver them to the correct address, but I had not received any advance notice of the shipment so I didn't have a tracking number. The automated answering system would not connect me to customer service and finally hung up on me. My husband and I--both seniors--had to move the boxes ourselves with a dolly and with the help of the neighbour. Thankfully no one stole our shipment. But this is very disappointment as a consumer experience. F- to Fedex
AL
Ashley Livingstone
1 day ago
Apparently they aren’t open Saturdays what a waste of my time
AO
Adetoyese Oyedun
5 days ago
Exceptional and very helpful staffs.... Cautious and always nice...
Ordered a package on thursday, said it was going to arrive on monday. The package travelled over 3000 km overnight (in a span of less than 18 hours) to make it to the edmonton airport by friday, 7 a.m.. FedEx was now estimating delivery on friday between 1 and 5. It got to the FedEx destination facility at 11:01. Then it sat there. I checked at 2. Still hadn’t left the facility. At 4, I gave up on it arriving on friday. After 5, the FedEx website changed to saying it should arrive before end of day, but we all know better. That package made it through 3 different facilities and travelled over 3000km in 18 or less hours so that I had a chance of getting the package before the weekend. It made it through all the other facilities in less than 3 hours each. Then the edmonton facility just sat on it, and sat on it, and sat on it. International Priority shipping doesn’t mean anything if it’s heading through the edmonton facility. Thanks for nothing.
MH
Marzieh Haghayeghi
Sep 11, 2026
Extremely frustrating and reliable-for-all-the-wrong-reasons service.😡
I work from home full-time, so I am literally at home all day. Yet, FedEx couriers consistently leave "Sorry we missed you" notifications without making any actual attempt to deliver my packages. No knock, no doorbell, nothing. They simply mark it as missed to save themselves time.
This happens repeatedly at this location. It’s unacceptable, dishonest, and a complete waste of customers' time. Zero effort from the delivery team.