L'Occitane en Provence

Reviews

• OO

  Ophelia

  Apr 3, 2026
  1.0
  Nightmare customer service : I was checking the soap display and was scolded like a child such as I cannot remove the soap from the container box - attendant was talking down on me like I don’t speak English to my dismay ! I was asked to wait on another customer that is although was there before me was still browsing through the kiosk and was on video chat with somebody and meantime I have all what I need infront of me wit my card on hand and ready to fly out of there — I was told Multiple times I have to wait — while the other customer was hovering around the store still — after like 10 mins of waiting I can only wish I have more time In my hand so I can do to another place and leave my almost $200 purchase — meantime the other customer was still on video call trying to make up their mind ! When I finally got my turn 20 mins of waiting by the cash !!! I was almost reprimanded about waiting and that I DONT LOOK HAPPY —- as much as I want to finally snapped back I remember — I can always be the big person and walk away but I will never go back to this Fairview pointe claire kiosk again — terrible nightmarish experience — what suppose to be a happy mood of gift shopping for a friend has turned into lip biting and a test of my patience — thankfully I love l’Occitan’e !
• SS

  Shirley Snell

  Jan 9, 2026
  5.0
  On Jan 2 while on my way to L Occitane Pointe Claire, I had checked and there were bad reviews, so I was concerned. pleasant surprise, I had a great experience. When I arrived, I saw there was 1 employee and at least 6 people around the counter. I thought I would be there for a while however after 2 mins the employee by the name of Eunice asked if she could help me. She was pleasant with a wonderful smile, she rang up my order and I thanked her and told her about the bad reviews of one of her co workers. I said my experience was great and it was thanks to her. I hope when anyone shops there that you are lucky to be served by Eunice.
• DD

  Dixie Du

  Dec 24, 2025
  1.0
  very unsatisfied service!
• CB

  c bélanger

  Dec 21, 2025
  1.0
  La dame responsable je ne connais pas son nom, mais âgée d’environ 65 ans, de ce kiosque devrait prendre des cours de service à la clientèle. Quand je lui pose une question, elle répond bêtement et avec un ton inapproprié pour quelqu’un qui travaille avec le public.
• SS

  Simon Sun

  Dec 19, 2025
  1.0
  Terrible Customer Service & Made-Up “Policy” – CF Mall L’OCCITANE Counter I’m extremely disappointed with my experience at the L’OCCITANE location at CF Mall (this is not a full store—more like a small counter). Today, the counter was very busy and there was only one staff member serving customers, so I waited in line for about 30 minutes. Eventually, a manager-looking older lady (around 60ish) started assisting me. I explained very clearly that I wanted to purchase 7 gift sets (4 large boxes + 3 small boxes) and that I wanted to customize them by choosing my own products to place inside. She immediately refused and told me they “don’t have that policy,” and that gift boxes can only be purchased as the pre-made sets they already have. I asked, “Since when?” because I’ve been a loyal L’OCCITANE customer for over 10 years, spending thousands every year on gifts, and I have always been able to customize gift boxes this way. In fact, just a few days ago at the same location, a younger staff member helped me customize a gift box exactly like I was requesting. The manager insisted it was “impossible” and demanded I show a receipt. I did. Only then did she change her story and claimed: large gift boxes can be customized, but small gift boxes cannot. That explanation made no sense and felt like a complete excuse. It honestly sounded like she was making up rules on the spot—and that is unacceptable. If the real reason was simply: “It’s Christmas season and we don’t have enough small boxes available”—I would have understood and accepted that. But I do not accept being lied to with a fake “policy,” especially as a loyal customer. She even said she has worked there for 16 years and “wouldn’t lie,” yet the contradictions were obvious. To confirm, I drove straight to the Royalmount L’OCCITANE right after. They immediately provided 7 boxes and let me customize all of them with the products I chose—no hesitation, no “policy,” no argument. When I told the Royalmount staff what happened at CF Mall, they said that manager was completely wrong and that they’ve never had such a policy. This kind of behavior—especially from a manager—should be taken seriously. A long-time employee should respect customers, not mislead them with imaginary policies to avoid doing their job. I don’t know her name, but I’m referring to the CF Mall L’OCCITANE manager (older lady, around 60ish). If the management team wants to investigate, I’m happy to cooperate and provide receipts and any details needed. Avoid this location if you want honest service.

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