L'Occitane en Provence

Avis

• DB

  Dana Blanca

  3 days ago
  1.0
  Worst customer service I have ever experienced at L'Occitane. To my surprise, when I walked into the Westmount location, I immediately recognized the same manager who used to work at the Rockland location. I remember leaving that store years ago with a very poor impression, but at the time I chose to give her the benefit of the doubt. Everyone can have an off day. Unfortunately, several years later, I encountered the exact same attitude. The manager carries herself with a remarkable sense of indifference and superiority. Rather than acknowledging customers or offering assistance, she seems far more interested in her phone than in the people entering the store. Every interaction feels cold, dismissive, and vaguely burdensome, as though providing customer service is an inconvenience rather than the purpose of the role. There is no warmth, no willingness to help, no product guidance, and certainly none of the refinement one would expect from a premium brand such as L'Occitane. The atmosphere created by her presence is unwelcoming and uncomfortable. One unpleasant experience can be dismissed as a bad day. Experiencing the very same conduct years later, in a different location, under the same manager, suggests a persistent pattern rather than an isolated incident. L'Occitane is a lovely brand, but customer service of this caliber diminishes the entire experience. The company deserves better representation, and customers deserve to be treated with courtesy, professionalism, and respect.
• MB

  Myriam Brunelle

  May 15, 2026
  5.0
  La boutique de Westmount offre un service impeccable. Le personnel est proactif et aide vraiment à trouver le cadeau idéal ou le soin adapté. Leur politique de fidélité est intéressante.Le magasin est toujours propre et bien organisé.
• MD

  Michael D

  Mar 25, 2026
  2.0
  Je suis client de l’occitane depuis plus de 20 ans. Une grande et mince vendeuse de ce magasin m’a donné un des pire service que je n’ai jamais eu. Arrogante, insolente et précieuse. Je continuerai d’acheter les excellents produits de l’occitane mais certainement pas la…
• AA

  Anne

  Mar 13, 2026
  5.0
  Une des meilleures boutiques L’Occitane que j’ai visitées ! L’emplacement est incroyable et le service est tout aussi remarquable. Mention spéciale à Samantha, qui sert ma famille et moi-même avec beaucoup de professionnalisme. Elle connaît très bien les produits et prend le temps de nous conseiller afin que nous trouvions ce qui nous convient le mieux. 😊
• VD

  V. D.

  Nov 17, 2020
  5.0
  Très bon accueil "à la française" ! très agréable, à l'écoute du client qui a l'impression d'être considéré, chaleureux qui donne envie de revenir. Merci !

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