MAC Cosmetics

Avis

• NA

  Nina A

  Aug 4, 2026
  5.0
  I came in within the hour of opening. I bought a bunch of stuff online that didn’t match my skin tones and Carly was super helpful to show me all the shades I came in looking for. She was the only one on the salesfloor and when it picked up, I told her I was ok if she needed to help/greet other customers. She then made sure to check in on me afterwards and spend time helping me finalize my exchanges. Carly has great energy and I’m glad I came to this location because I usually feel so confused in make up stores. Thanks Carly for your help :)
• KR

  K Rylie

  Jul 30, 2026
  2.0
  Service is hit or miss. I went in, experienced 0 interactions with the staff (not even a greeting) and when I went to check out, the girl behind the till yelled at her coworker across the store that she was putting my purchase under her name for commission, despite knowing that I was not helped by anybody in the time I was there. Doing that out loud and right in front of me was kind of hilarious. She was also quite passive aggressive when I asked if I had any points to redeem in my account for some reason. Apologies for not knowing any of their names as surprisingly we never got to that point. I think you’ll know when you interact with them though. Overall, I’d avoid going here, or try their stuff in person and then buy it online.
• PP

  Poonam

  Jul 26, 2026
  1.0
  I had a very disappointing experience. I was never asked if I wanted to donate to the charity, yet my card was charged for a foundation donation. I even questioned the cashier when I saw the payment screen, and they told me, “If you didn’t choose anything, don’t worry.” Based on that, I assumed no donation had been processed. When I checked my bank account the next day, I found two separate charges—one for my purchase and another for the foundation donation. Customers should always be asked for their consent before being charged any extra amount. This was not acceptable, and I hope the store addresses this issue to ensure it doesn’t happen to other customers.
• SL

  Shanda L

  Jul 23, 2026
  5.0
  I love mac lipsticks liners and highlighters.
• FC

  Farah Chaikho

  Jul 14, 2026
  1.0
  This took place on May 18, 2025, at GTC. My aunt recommended that I get my makeup done at MAC for my wedding day. I had originally planned to do it myself, but she suggested that since I would already have such a busy day, I should let someone else take care of my makeup so I could relax for a little while. Unfortunately, I really wish I had stuck with my original plan. The makeup artist knew this was specifically for my wedding. When I originally booked, I had said not to do my eyebrows, but I changed my mind when I arrived and clearly asked for my entire face to be done, including my eyebrows. I explained that I wanted a full bridal glam look—basically a “cake face” since it was such a special occasion. The artist was nice, and we had a pleasant conversation about my wedding. I also specifically told her that I have oily skin so she could use products suitable for my skin type. Unfortunately, the actual makeup was extremely disappointing. She applied some type of milky toner or very thin moisturizer, then used a powder foundation that looked incredibly splotchy and uneven. The eyeshadow itself was nice, although the inner corners were applied too heavily. Even worse, by the time I got to the car, one of the lashes was already half coming off despite me never touching it. Toward the end, someone who I believe may have been a supervisor came over and said something along the lines of, “Wow, it’s so beautiful. This is the best wedding makeup artist ever—you’re in good hands!” This made me feel more confident before I had the chance to properly examine my makeup myself. I did arrive 15 minutes late, although I let them know beforehand. My husband also called a few times because we were running behind schedule. When the artist said she was finished, she asked to take photos and videos of the final look before I had even examined my makeup closely, and I agreed. When I finally looked closely in the mirror, I honestly could not believe how bad it looked. There was no blush, contour, or bronzer. The foundation was extremely splotchy, and the makeup under my eyes was creasing more than I had ever seen before. My eyebrows had also barely been done despite me specifically asking for them. She simply filled them in and heavily darkened the inner portion, making them look harsh and unnatural. I remember asking her why my makeup was creasing so badly and why the foundation looked so splotchy. Her response was that I could either look good in person or look good on camera. Who says that?! I do my own makeup every day and manage to make it look good both in person and on camera. I was not asking for anything unrealistic—just basic makeup techniques that a professional should know. Her response felt dismissive and made it seem as though I knew nothing about makeup instead of acknowledging my concerns. As soon as I properly saw my face, I immediately started trying to fix the makeup myself. I was already short on time and needed to put on my wedding dress, so I had to leave, go back to the hotel, and redo my own makeup because I could not wear what had been done for my wedding. I even ended up tipping despite already paying for the most expensive service because the employee at the front was standing there watching the card machine while I paid, which made me feel uncomfortable. I unfortunately do not remember the artist’s name, but I remember her mentioning that she was either Sri Lankan or Bengali. This was supposed to be my wedding day makeup, and the artist knew how important the occasion was. I trusted a professional with one of the most important days of my life, only to end up rushing back to my hotel to redo my own makeup anyway. It was an extremely disappointing experience, and I genuinely wish I had just done my own makeup from the beginning.