Subway

Reseñas

• AW

  Aneva Walker

  Feb 18, 2026
  1.0
  I visited Subway in Inwood, WV on January 14, 2026, at approximately 5:05 p.m. to pick up my order. My sub was ready upon arrival, and I confirmed with the employee that my requested toppings had been included. After returning home and getting halfway through my sandwich, I discovered a long, straight hair inside the sub wrapping. I immediately stopped eating and documented the incident at the time, though I no longer have access to the photo. An entire month has passed since the incident, and while I attempted to save the image for future reference, I have been unable to locate it. I submitted a complaint through Sammy, Subway’s AI assistant, and allowed sufficient time for a response via email. I do have documentation of that contact. However, I received no reply regarding the food contamination itself. I then contacted the restaurant directly and spoke with a woman who identified herself as a manager. I explained the situation in detail. She stated she would inform upper management but did not offer a refund, replacement, or any immediate resolution. With experience in the culinary and hospitality industry, I understand that mistakes can occur. However, proper food safety protocols—such as securing hair and maintaining strict hygiene standards—exist to prevent this type of issue. When a contamination incident is reported, it should be addressed promptly and professionally. As of February 18, 2026, I have received no follow-up communication from the restaurant or from Subway regarding this matter. Food safety and customer care should be taken seriously. This experience fell short on both counts.
• SK

  Sean Kelley

  Feb 12, 2026
  1.0
  Do not do any online orders with the Inwood Wv location. You order 2 subs and the bread is rock hard along with half the items you requested were not even on either sub.
• CS

  Chad Sprohar

  Mar 27, 2025
  4.0
  The food was good. Had to go back for a replacement sandwich, but it was good.
• JG

  Jose Gonzalez

  Dec 30, 2019
  5.0
  Subway have vegetarian food good
• GM

  George Morgan

  Mar 5, 2019
  5.0
  I loved this place and they were very nice to me, when I was ordering a sub.