BG
Barry Grunter
Aug 28, 2013
I ended up leaving Whitewater, WI, with a very good impression of this Subway. Customer service for me was very, very great especially when I became a regular and got to know the staff and develop rapports with them. One of the staff even complimented my hair which I thought was uber polite and I gave her compliment of something I thought was unique about her. I tend to be one of those customers that is very polite and understanding with business individuals because I can understand things get busy and they can be having a bad day because of some other rotten customer. All this said, when I didn't know them as well, some of the attitudes of the staff could be quite snappy and irritable. Also, I once realized they'd put something I didn't want on my sandwich when I got home. I chalked this up to my own fault since they make the food right in front of you and I should have noticed. However, I called them up just to see if they'd be willing to make the switch. Over the phone, a staff member cheerfully told me she'd be willing to replace the order for me if tripped back up to the restaurant and said to just come right back in. When I got their, this employee's boss walked in and said that I couldn't do that and this staff just apologized and I had to go back home. If anything, they could have replaced the sandwich for the trip I had to make back given they told me they could switch it out. Wasn't too pleased about that but overall, I left with a good attitude. Loved all my subs I got there. If you want the best service, try to be a regular and get to know them.