KY
KillerSpaceWolf YT
Mar 3, 2026
Horrible food, horrible employees, horrible atmosphere.
I ordered a simple TOASTED sandwich with 6 DOUBLE chocolate cookies, only to be given a lackluster and less-than-average quality sub and the completely wrong cookies.
Sandwich was full of lettuce even though I said "less", a regular amount of black olives even though I said "more", 5 pickles even though I said "regular", and not even really toasted. The "toasted" was more like a 1 setting on the toaster for bread! Making only the very edge slightly crispy with barely any color change at all!
All 6 of the cookies given were chocolate chip instead of DOUBLE chocolate, also.
And don't get me started on the customer service! Made me wait 10+ minutes before even attempting to talk to me even though they looked my direction multiple times, both employees were talking to each other before even trying to acknowledge my presence, and when one of them did, I kindly said "I'm here for an online order, 3 sandwiches and 6 cookies, but I don't see it on the "online orders" rack even though it was said to be ready over 20 minutes ago", the uninterested young lady said, "Ouhhhh..." then reached behind the counter and pulled out my food handing it to me, to which I said "Thank you, have a good day", she didn't even bother saying anything back, not even a simple 'You too'!
The floor was also a mess with wrappers and lots of crumbs all over the place, I couldn't tell if it was supposed to be a diner subway or a literal subway station!
I highly recommend NOT coming here and if their manager sees this, to at least decently reprimand the terrible employees.
(Edited to add the images as proof for the food)
Absolutely horrible customer service, rude and haughty, very selective with which customer they'll be nice and friendly with or insensitive and uncaring with.
TK
Tracy Konter
Feb 18, 2026
The last three times I have ordered from this location they have not had the Italian herb and cheese. It seems the only bread option they ever have is white or wheat. The last time I placed an order through the app, they gave me the wrong size sub. I should’ve checked before I left the store. I ordered a 12” but only received a 6”. I double checked my receipt just in case. It did say 12”. I called the store but no one answered so I left a voicemail. I still have not received a call back. I Also sent an email through the website and haven’t received a reply yet. It’s very disappointing.
RS
Rebekah Smith
Dec 10, 2025
Music was loud and had to repeatedly ask "Pardon?" loudly, employee asked confusing questions ("What kind?" instead of "What size?" or "what length?"), one of the employees was SPIT TALKING ONTO the OPEN sandwich, she also scratched her open mouth and something was flaking off near the sandwich, and I was asked " What did you get?" then I replied with "a turkey and ham sandwich" then she asked "what meat did you get?" and I replied with the same answer to which she then looked back down and continued tapping on her register. Awkward and uncomfortable customer service, with terrible hygiene, and honestly far too overpriced food. 2/10 stars to be completely honest.
DO
Doreen Olson
Jun 19, 2025
Ordered a foot long roast beef, provolone, onion, pickles and olives on white bread and got salami, pepperoni, peperjack cheese, peppers, onions, italian dressing on cheese bread. I called to report they gave me the wrong sandwich, they said I could come back and they would make the correct sub but we live in a neighboring city, a waste of 30 minutes and gas. My husband said "at least the onions and lettuce is correct"