It took the new kids 15 MINUTES to make ONE sub. No joke it was like watching the sloth at the dmv in that zootopia movie. I understand he may have been new or having a bad day but wow! It’s Saturday, so the B.M.T. is supposed to be the sub of the day for $6.99 for a 6-inch, with $3 more for a footlong. I ordered ONE footlong sandwich. Nothing else, and somehow my total was $17.50. My boyfriend even went back inside to ask if that was actually correct or if there had been a mistake. Their explanation was that because I only bought the sandwich and didn’t buy it as a meal with a drink, chips, and cookie, it was MORE expensive. 🤨 So let me get this straight… I’m being charged more for buying LESS food? That makes absolutely no sense. If that’s actually how this location is choosing to run the promotion, maybe that needs to be made a lot clearer to customers because I’ve never heard of a “deal” costing more when you don’t want the extras.
I just went to this subway passing through on the road. To be fair, I rushed the order online and messed something up. When we got there, we let them know we accidentally messed up, and instead of them understanding it happens, They seemed more annoyed with us that we simply would like the sandwich remade. We did not ask for any refund, we weren’t upset about it, and yet, they refused to remake the sandwich. I guess I understand it’s frustrating to remake sandwiches, but I truly don’t appreciate the nasty attitudes and unwillingness to be helpful over a mistake. Do better!!!
Workers here are always nice. Order is always ready when we get there.
SL
Samantha LeaVesseur
Apr 15, 2026
I received a tuna sub with an insufficient amount of tuna, resulting in a significant portion of the sandwich lacking the primary ingredient. Despite my immediate feedback, the issue was not rectified. This experience is particularly frustrating given the twenty-minute travel time and the eleven-dollar cost for a product that did not meet acceptable standards.
PP
Penny Pattee
May 30, 2020
Ordered on line went in when order was supposed to be ready. Employee said that I was the 3rd person to come in with online order that she did not receive and just stared at me as if I should leave. Told her I already paid for order. She found my slip sitting right there on the counter. Was polite to her and asked if I came back in 15 minutes if it would be ready. She said yes. Came back after 15 minutes and had to ask for the cookies Iordered. When I got home none of the order was right. Bread was wrong on both sandwiches, did not double anything I asked for, paid for double meat on one sandwich did not get, and my bmt did not have pepperoni. Contacted customer service twice and have not heard from them in a week. Not the first time was highly disappointed in my experience will not be going back!