UPDATE: Just so everyone who reads this knows - Subway's response is completely unhelpful and I am pretty sure they know it. They just want everyone who reads this to think they tried to rectify the situation. Instead, they're directing me straight to the Chatbot I referenced in my original review that can't actually resolve my issue at all. And taking absolutely no responsibility for ripping me off of $30.
I had the absolute WORST customer service experience at this store, and I would eat glass before eating a Subway again. I placed a mobile order through the Subway app. My order was processed and my card was charged. I showed up at the store - no food. I went to the cashier, and Melissa (who later claimed to be the manager), asked the other employee on-duty Jess if she had seen my order. Jess said the printer was out of paper, so "who knows." So Melissa turned to me and said "we didn't get your order." Like that's that. I am serious - that's how she thought we were going to resolve it.
I showed her my receipt on my phone (again - on the Subway app and at the correct store) and she said "yeah, too bad, we didn't get it." I told her that was unacceptable -- I paid for the order, I have proof of the order, and she told me to "call corporate."
So that was, in fact, that. I am out $30. I tried to "call corporate" this morning as Melissa so helpfully suggested, and there's no number, just a chatbot that won't do refunds. So now I have to call my credit card company and file a dispute.
I don't think we're dealing with a full deck at this store. For the life of me I don't know why Melissa the "manager" wouldn't have just spent the $4 in ingredients and made my 3 sandwiches, and then left a note for someone with executive-functioning skills to sort out on the back-end. Not steal $30 from a regular customer who will now go to one of the 10 direct Subway competitors.