TH
Tabitha Hackney
Mar 9, 2026
Did a mobile order, picked up at 5:00PM drove home 5 miles away. 3 of the 4 subs were completely wrong. I called and spoke to the manager, she said to come back. I drove another 5 miles. She wasn't even there. The employee named Magic called her, because she literally just left. Said to remake them, I said ok I would also like a refund because of the mistake I drove another 5 miles, and my time. She said she would be right back. I waited 25 mins in the lobby for her to return. After 15 of those mins, i asked the employee Magic to remake the subs in the mean time, he said no, that he didnt know what the managers plan was, walked away and laughed. I asked him again 10 mins later. He said nothing just walked away and laughed. I told them, i am pregnant, tired, and hungry. I do not have the time energy or patience to argue. I explained, she knew I was coming back why would she leave her employees to deal with it. He put his hands on his head said "omg" and walked away. She came back, threw her stuff loudly on the counter. Said loudly we will only refund and refused to remake the subs. I asked why, she said she wasn't refunding them AND remaking them. I said ok, just remake them, and I will contact corporate. She said no, I dont have to. I asked for her name, she said I dont have to tell you that. (While reviewing other bad reviews, her name is in fact Jennifer. ) Said everything is recorded so they will see her side of the story. Even though she wasn't even there. She left her employees to deal with the issue.
Not ONCE did anyone own up to the issue, there was no apology or accountability. When all this was done, it was 6:35.
Jennifer seems to be bringing business down, I hope the owners review comments and rethink their employee choices.