I have given this location multiple chances, but unfortunately the experience keeps getting worse. The food is consistently cold whenever I order, which is unacceptable for a restaurant that serves freshly made sandwiches.
What is even more frustrating is the attitude of some employees. Whenever I ask for a simple customization or ingredient change, they act surprised or annoyed, as if customers are not supposed to customize their orders. Two staff members in particular, a young woman and a young man, were extremely unprofessional, rude, and unfriendly on several occasions. Their attitude made me feel unwelcome and uncomfortable.
Customer service should be respectful and professional regardless of what a customer orders. I hope management addresses these issues because the food quality and staff behavior at this location need significant improvement.