JM
Jaime Mierow
May 1, 2026
Got an online order today, they missed toasting one of the subs. They added tomatoes when it wasn't on the order at all. They also skipped out on the "xtra" designations on certain ingredients. Its written on a piece of paper, if you miss that, you're just not detail oriented. It's sad that just because a customer isn't standing over your shoulder, that you cant get an order correct.
The owner of this place has always had an issue about me asking for an extra sauce cup. Makes a face, a comment, something. Today's online order they filled the cup 1/8 of the way. I even offered up an explanation this time, that it's for a medical reason(swallowing issue). I cant stand stingy people, I'd come here 3x more and leave a 5 star review if he handed it out full and with a smile.
Id imagine he thinks its a drain on revenue, but the true drain is not taking care of customers that might stop more often if you treated them well. I called and the owner didnt offer anything up as a fix, asked me what I wanted.
I said I think you should refund the order and to his credit, he did, but it was evident he had an issue doing so. I asked him, "don't you think thats the right thing to do?" He said im just gunna do it im not going to comment. This is business ethics 101 and I have a feeling the reason he feels pressed when the right thing is obvious, has something to do with his attitude and the results it is producing.