AU
Anonymous User
Jul 1, 2026
I placed an order on the app, it said it would be ready 6:25. I even tipped a little.. you know, to ensure proper service. Well I get there a couple mins early, sandwiches aren't waiting for me.
No big deal.
I stand and wait a little. some people come in and stand behind me.
I tell them to "go on ahead, I placed a mobile order. "
An employee hears me say that and asks the name on the order, I told him, and he appologized and said they haven't had time to make them yet. Okaaay, no biggie. I sit down and wait. The employee then does a few things and a few moments later asks the people I told to go ahead "what can I make for you?" The people told them to make my sandwiches first.... I then piped up told him, just forget it, its been almost 45 minutes at this point. Make their sandwiches, and cancel my order.
So what mainly annoyed me, I pre-tipped them. You don't have to roll out the red carpet, but do the bare minimum and have my food ready approximately the time stated or have a reason other than "we didn't have time to make them yet". While taking other peoples orders while I am standing there, before starting mine.... Am I being unreasonable?
I share this as constructive criticism and hope you all can perhaps have a team meeting and realize you need to prepare the mobile orders as they come in, not your current strategy of just waiting until you have no other customers.