I ordered a pizza online and received a call from an employee who kindly let me know they were out of pizza. She sincerely apologized for the inconvenience and offered to replace it with something else. I only asked for cookies, but she went above and beyond by offering chips at no extra charge as well.
When I received my order, I was surprised to find not one, but two packs of cookies and chips, along with a handwritten note apologizing for the inconvenience. That level of customer service is rare these days, and it truly made my day.
I wish I had gotten her name so I could personally give her the recognition she deserves. If you see this, thank you so much for your kindness and outstanding service. You turned a disappointing situation into a wonderful experience. Great work!
I used to go to this subway quite regularly years ago. Now they give you half the meat and a much higher price point. The person working greeted me with a lazy and dismissive "Sup?", not a friendly "Welcome to subway!". $18 for a mostly vegetable ( I ordered roast beef) sub sandwich and chips is ridiculous. After 15 years of coming here for lunch, I will not be coming back. What a joke. ("Sup"?)
TG
Terence Gorski
Feb 26, 2026
Just got yelled at over a sandwich. Someone else picked up my order. When I brought it up to the employee he yelled at me and called me stupid. I showed him the picture that said picked up and he called me a liar. Jefferson Subway will never get my business again. If someone sees this, please refund me.