IW
Isaac Worthing
Jun 26, 2025
I had one of the best customer service experiences if my life here. I just turned 18 and had to set up a phone plan with zero knowledge, and I was a little overwhelmed. Katherine P was the person that helped me, and she was an absolute gem. She went above and beyond to create a welcoming and friendly environment, had excellent knowledge on any questions that I asked, and helped me get set up with a new plan and a new phone on the spot. She even helped me pick out a new case! If I could give her more than 5 stars, I would. She was kind and funny, and above all, she just felt genuine. Katherine, thank you so much for your help and your kindness. It really meant a lot to me.
I would gladly recommend cricket and this store in particular. Have a good one!