What is going on at this location? My family, including my 6 and 9 year old kids were just refused service and essentially kicked out of the restaurant today (Sunday, July 12th, at 11:45 AM).
The lone employee working was incredibly rude the moment we walked in, rolling her eyes and acting as if our presence was a massive inconvenience. The situation escalated over a basic menu request:
The Wrap: I asked for a steak wrap with four scoops of meat, an order I have placed consistently at Subway for three years. She flatly refused, claiming she couldn't add extra meat to a wrap, only to a sandwich. Not wanting to argue, I agreed to change it to a sub.
The Heated Meat: I asked for the bread un-toasted, expecting the standard corporate procedure where the meat is heated separately. Instead, she threw four scoops of ice-cold steak directly onto the bread. When I politely asked if the meat itself could be heated, she completely lost her temper, snapping, "You told me you didn't want it toasted!"
When I clarified that I just wanted the meat warmed up, she completely melted down, became incredibly hostile, and told us to leave. My wife and children walked out because the employee's behavior actually scared my young daughter. I have never been kicked out of an establishment in my life, it was entirely uncalled for.
When I asked for the manager’s number to report the incident, she claimed she was the manager.
I strongly urge the franchise owner to review the security footage from Sunday, July 12th between 11:45 AM and 12:00 PM. This individual is completely unhinged and should not be interacting with customers, let alone families. We will never be back.