SH
Shira Hockstedler
May 23, 2026
Very clean and close to work. The staff was handling a difficult group ahead of me today very calmly. Kudos to them.
I'm basic on my sandwhich fixings but toasted flat bread will always call to me! Thanks for your quick service and patience even when your customers are being challenging!
I drive from Federal Way just to get a sandwich from this Subway. Kayla.makes the best sandwiches and the food is always fresh.
Walked in and the staff working never greeted me, if she did say anything, it was in a rude manner. Mind you, no one else was there. I would have addressed her then and there but gave her the benefit of the doubt, meanwhile I’m excited for my sub combo until once it was time to ring me up, the staff says “the machine is doing its maintenance, it could take 5-25min, I said “what”, she repeated, I said “I know what I said but why didn’t you tell me it’s doing maintenance”, she then said “ or I can take ur card info down and I’ll throw it away once I enter it”. Mind you, I was on my way to work and heading to the ferry, I said “No I’ve had identity theft happen to me before, so No Thankyou! I felt like she wanted da damn sandwich herself…. Very disappointed. It shouldn’t take THAT LONG FOR MAINTENANCE ON THE CASH REGISTER or maybe have it set up to do the maintenance before opening the doors, just saying.
I popped in early one morning to get a quick bite. As I entered I made eye contact with a male employee behind the counter. I greeted him. He said nothing then just turn and walked away. The female worker wasn’t much better.
Neither seemed like they wanted to be there and hated their jobs. They were rude and unwelcoming. If I owned the shop there’s no way I’d have them working in my store.
I love subway but I will NEVER return to that one. Nor will I send anyone their way.
EJ
Elliot Janoah
Jan 10, 2026
Ordered several sandwiches and everything was fine until the vegetable toppings. Each sandwich got nothing more than a pinch of lettuce and a pinch of olives. When I asked for more, I was told there was a “shortage.”
Poor inventory management on your end should not affect what customers receive, especially when charging full price. Reduced portions with no warning and dismissive responses are unacceptable and reflect poor customer service. If ingredients are limited, that should be communicated upfront or adjusted in pricing—not passed on to the customer.