SH
Steve Hansen
Mar 7, 2023
Ever since the new owners took over a couple months ago this place has not been the same. In that time I have placed 4 online orders from this store, and 3 of those times they did not make my sandwich the way I ordered it. The last time I placed an order for a footlong turkey, they forgot the turkey. Each time I called, to let them know the order was wrong, they acted like they couldn't care less.
This last time, when they forgot the turkey, I called to let them know, and l asked if they could start making me a new one, since I was on my lunch hour and had limited time. Not unreasonable, I thought, but the employee said "no", I needed to bring the sandwich in to prove that it was made wrong. By the end of the conversation the employee wasn't even listening to me- over talking me, talking to someone else in the store. Needless to say, I drove back, where I had to stand in line, to wait for my sandwich to be made. By the time I returned to work my lunch hour was gone. Thanks, Alex, for doing the very least. I won't be back.