KA
Kerry Abbott
Aug 12, 2026
This is a busy, older yet well built hotel. The management / staff obviously strive to maintain the property in excellent condition. It appears to have been renovated within the last ten years. The staff is VERY friendly and responsive to requests. The 24-hour airport / area shuttle is great and easy to schedule online via the app. My room was immaculately clean (to include the microwave and refrigerator). The furniture is well built, in good condition, comfortable and cozy (my room had a sofa-bed as well). My bed was firm (my preference) so I slept very well, and I appreciated the ergonomic desk chair. The bathroom is a tad small, and a bit worn (shower pan) with low water pressure, but very clean. My room had a large sink area outside of the lavatory, so that was very nice. The bath and bed linens were in very good condition and on the plush side. Parking is ample and safe (a 24-hour full-service Denny's that includes a lounge shares the parking lot), and while the area isn't necessarily beautiful (near I-90, airport industrial park and a large fuel station), it seemed safe, well lighted and maintained and VERY convenient for the airport and all areas of Spokane. The included breakfast is via a coupon arrangement with Denny's across the parking lot. To me this was a brilliant option...one can choose from the available coupon options, or use the coupon as a $7.00 credit toward your bill if you order other items. What puts this hotel above others in the area is the staff: they really strive to go the extra mile to please and be responsive. "Mary" and "Parker" at the front desk, and my housekeeper "Elizabeth" are stars, but honestly, every staff member seemed friendly and helpful.