AC
Andre Crutcher
Jul 31, 2026
LEENA LOREDO took the time to explain everything in a way that actually made sense. We all know insurance can be confusing sometimes, but she was patient, listened to what I needed, and made the whole process easy. Tyvm
MM
Matthew Moffat
Jun 13, 2025
I’d give a 0 star if I could. Outrageously expensive. Over $200 a month for a car that doesn’t have an engine and they refused to let me remove it from my policy and for a 30 year old truck worth less then $1000 that gets driven less then 5 miles a month on a busy month. They will remove your “discounts” without saying anything and wait for you to notice and have to call them. I also haven’t had any moving violations or accidents in almost a decade and the price just kept going up. What a poor way to treat a customer of over 10 years. Oh and if you want to change to a different insurance provider they will require the new auto policy. My new policy for the same exact coverage is less then $300 for 6 months.
On 24 August 2023, I had an appointment with Patrick L. Watson, to review my policy. when we got to the office we met Mr. Watson, He had just transferred to the Spanaway and was still getting set up and was having I.T. problems. we talked about what he could see in my policy and what I was looking to do. He told me that as soon as he could get into the computer system, he would look at my options and work something up then give me a call back to set up another appointment to go over things. He said it should be later that day or the next at the latest. Approximately July 28 2023. I called the office, the receptionist said he was out of the office on a family emergency and she would send him a message to call me back as soon as he got back in the office, this never happened. On 8 August 2023 @ approximately 3:00 I again called the office and the receptionist said he was on the phone and would have him call me back as soon as he got off the phone @ 16:45 I had not heard back so I again called the office and asked to speak to Tom Bennett who has the License They said he was in Arizona but would try and send him a message. I informed the person that I would be filing a complaint with Allstate and the Insurance commission.
Poor customer service, bad information and dont ever file a claim!
TK
Terry Kindle
Dec 19, 2018
I was very pleased with how I was treated by all of the staff at this Allstate office. Kristie was very helpful too.
I recommend Allstate and this office without reservation