Best Western Plus Silverdale Beach Hotel

Reseñas

• BB

  briantravelman

  1 day ago
  2.0
  I'd give it a higher rating, but the price wasn't worth the quality. Very shameful business practices from managment. We stayed at a Best Western in another town the night prior and got a room that was twice as large for half the price. I would justify them charging a little extra for the location and view, but what really struck a nerve with me was getting charged the full $250, when they knew the AC in the rooms was down. The lady only informed us of this upon check-in. No discount or nothing. We were pretty much told we can either suck it up, or call the booking site for a refund and go find another hotel at 9:00 PM on a summer weekend! We were given 3 bottles of water as compensation for not having AC and were forced to sleep with our balcony open! Disgusting price gouging! This property is ruining the chain's image, and managment should be ashamed of themselves!
• JS

  Jen Smith

  1 day ago
  2.0
  The staff was friendly but not helpful. There was a leak in our room which made it smell musty. The air conditioner wasn’t working, and we were told that this wasn’t exactly a new issue. We were a little frustrated that we weren’t notified about this before coming. We tried to eat breakfast towards the end of the breakfast time, but there was nothing there. Others were being told that the staff already knew, but they’d remind them again, so it seemed like this had been an issue for a while. Since we didn’t get breakfast, we tried to go to the pool, but it was closed for maintenance. We passed a staff member who said it closes every morning for maintenance for a couple of hours. That was never communicated, and it also means we just didn’t have access to it on the morning of our stay. When sharing these issues with the front desk, they said they couldn’t do anything to help or remedy the pile of issues we experienced. The view was great though.
• AJ

  Alexander Johnston

  Jun 15, 2026
  2.0
  Don’t plan on staying cool here anytime soon. Air conditioning in the rooms was out during my five night stay, and while the staff were kind and accommodating to an extent, it sure would have been nice to sleep in a room that didn’t go above 80 degrees daily to roughly match the temperature outside. At the time of this review it is mid-June, so with sunset occurring after 9pm your room is going to be hovering around 80 all night if you don’t take some extra measures to open your balcony door or possibly use a box fan that the front desk may have in stock. Interestingly, the lobby is perpetually nice and cool because it is covered “by a different AC system”, so don’t be fooled by this charade when you check in. It doesn’t seem to be a temporary issue; If a maintenance team didn’t bother to fix the room AC during my stay, they sure won’t be fixing it during yours. I’m assuming that the cost of poor reviews doesn’t outweigh the profits to be made, so shame on whatever tier of Best Western management that doesn’t care if guests are drenched in sweat throughout their stay. The pros: breakfast was great, the staff were friendly, and the location in Silverdale is top notch. Great views and nice walking paths and trails nearby. Be sure to drink plenty of water and keep your electrolytes up.
• TB

  Timothy Brezak

  Jun 13, 2026
  2.0
  Location is lovely, with waterfront and walk ability. Rooms are exactly what you expect from Best Western and the price point. Wi-Fi is the bare minimum connectivity - speed and reliability subpar, with an expired captive portal and questionable security. Use at your own risk. Hotel seems relatively recently refurbished, with some amenities like the 'lounge' under construction during my visit. Big minus: none of the room air-conditioning was working during this stay. Room was 85+ degrees for the full week, so stay was unpleasant, to say the least. Hotel staff seemed uninterested in providing any help or information besides offering alternative accommodations that did not work for us. Pity that this historic and beautiful location seems to be slightly squandered by a low-budget corporate giant.
• TB

  Tim Benson

  Jun 8, 2026
  4.0
  We were in town for our son's retirement from the Navy and stayed with several other family members. Overall we had a pretty good stay. The rooms, we saw 5 of them with all of our guests, were pretty well maintained, clean, and well stocked. The typical shower consumables were mounted on the wall, soap at the sink, ironing board, iron, coffee maker, and TV. The balcony looked out over the bay and used “Trex” style lumber so it was clean and smooth. The beds were comfortable and we had plenty of bedding and pillows. The breakfast was well maintained and there were people there refreshing the food and getting guests more drinks or handling requests that they could. There was a pretty good amount of seating at breakfast and the area looked out over the bay. They had a fantastic coffee machine in the lobby that would dispense single servings of all kinds of coffee and hot chocolate. They put out cookies in the evening during check in time and provided some complimentary bottled water to guests at check in. The small store had a few items, at a premium, as expected. The lobby had 2 seating areas to congregate both with fire places but we were informed that something was wrong with the gas so they couldn’t turn them on for us. There are some conference areas on the 1st floor with movable walls that can be configured to different size groups. Parking was fairly open and I didn’t get a real sense of how full the hotel was but typically about 50% full in the evening. Many food and grocery businesses within walking distance. There is also a walking trail not associated with the hotel but has an easement on the shoreline that can be walked as well. There are some spaces that have been used in the past but are not being used. We had reached out about using a group space but the property was not responsive and after a couple of attempts we just decided to wing it. In most cases we just clogged up one entire side of the sitting area in the lobby. There is what appears to have been a bar area that was closed off that would have been a great area to use for our large group of family members to gather. All we needed were the chairs and table areas to gather and visit. The patio area has been used in a much larger scale it appears but they did have some tables out there and people did use that area at times but the weather prevented that a large part of the time. I think the biggest disappointment was that the air conditioning was out and they only let guests know the day of check in. Since I found out that this is a long term issue it appears to be a calculated late notice to minimize people from changing their reservations since it would now be last minute while we are traveling. This put the front desk staff in a very awkward position of having to deal with disgruntled guests when they could do absolutely nothing about it. Putting the employees in this position was not acceptable in my opinion. The interactions I witnessed I felt the staff did an admirable job but you could tell that they were stressed but putting on a happy front. In the end they made some concessions and also provided a fan for each room. With the sliding glass door open and a fan it made the temperature more comfortable but noise and smokers make that not always an option. Plus none of the rooms seemed to have a screen on the sliding doors so you were open to bugs. I put this at the end of the review because in the end I was compensated fairly and the poor staff did such a good job trying to handle the issue.